Student Relationship Executive - #305495

Dananda Talent


Date: 2 weeks ago
City: Boksburg, Gauteng
Contract type: Full time
Reference: JHB000251-Nonhl-1

Regenesys Business School is looking for a candidate that will manage and oversee the global customer relationship and support teams that support all online, local and international students while in South Africa, create an excellent Regenesys student experience and build the Regenesys brand through exceptional service.

Duties and responsibilities:

- The CRM services play a key strategic role in ensuring the quality and effective delivery of a range of student 
support and wellbeing services, bringing continuous improvement and evidence-based practices to service 
delivery.
- Providing leadership and management for the CRM team.
- Collaborating with colleagues across Regenesys Business School, to promote understanding of student 
needs and ensure best practice support is accessible to students.
- Integrating with other to ensure the quality of advice and guidance provided to international students.
- Managing the entire CRM (student support services) unit.
- Providing the strategic planning of the unit.
- Responsible for drafting and facilitating the implementation of CRM unit’s budgets.
- Responsible for student-related support services
- Responsible for student affairs services
- Responsible for all activities of CRM.
- Developing and maintaining good relationships with all relevant stakeholders, to include: Department of 
Home Affairs, sponsors, students, Departments of Higher Education (CHE, DHET, SAQA), Regenesys 
Business School’s staff, Regenesys Business School’s quality control unit.
- Liaising with a team of facilitators when required.
- Creating and maintaining a positive ethos within the CRM department.
- Monitoring and evaluating students records maintenance.
- Managing visa application and visa extension processes to ensure holding of valid study permits by all 
international students.
- Creating a positive working environment in the department.
- Monitoring and evaluating staff performance.
- Conducting regular staff meetings for updates.
- Planning for skills development trainings for team members to enhance performance.
- Ensuring that an updated record of valid Momentum Students Medical Aid to ensure compliance with the 
department of Home Affairs.
- Compiling permission to work letters, travel letters, visa extension letters, undertaking letters, confirmation 
letters for arrival of international students, cancellation of international students notifications, graduation of 
international students notifications and any other letters applicable to international students, to be verified 
and signed by the Registrar.
- Monitoring and evaluating the social and academic progress of international students within the school.
- To assist with the management of an effective programme for tutor time. To be directly responsible for the 
attendance of upper/lower school students. 
- To be aware of and work in accordance with the school’s students protection policies and procedures, and 
to raise any concerns relating to such procedures which may be noted in the course of duty.
- To be aware of and adhere to applicable rules, regulations, legislation and procedures including the schools 
Equal Opportunities Policy and Code of Conduct, national legislation (including Health and Safety, Data 
Protection).
- To undertake other duties appropriate to the grading of the post as required. 

Qualifications and experience:

- A Bachelor’s degree in a relevant field.
- Candidate must have Contact Centre experience
- 5 years’ experience in a similar or identical role.
- Experience of advising on international student matters.
- Must have the ability to work without supervision. 
- Must have the ability to work under pressure. Needs to be a go-getter.
- Must have good communication skills and must be able to communicate to different levels of students and 
management. 


Working conditions:

Must live up to the “Regenesys magic”. Must adhere to Regenesys policies and procedures. 

Salary: Market-related and commensurate with experience
Email your CV to [email protected]

Market related - Market related - Monthly

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Partners Jobs

Executive Assistant

Boksburg, Gauteng
Monthly
29/02/2024
Matric and post matriculation qualification required, Bachelors degree or Diploma is preferred Minimum of 5 years experience in providing executive level support 10 years administrative assistant experience preferred Ability to carry out all office and administrative functions proficiently, with high...

Motor Sales Executive

Boksburg, Gauteng
28/02/2024
Requirements: Senior Certificate (Grade 12) Min 2 - 5 years selling experience - essential Valid Drivers License Must be fully Bilingual (English & Afrikaans) Experience selling within a Premium Brand Dealership is an advantage Computer literate (MS Office Products) Customer...

Finance Executive Ref: 3407

Boksburg, Gauteng
24/02/2024
Here youll provide strategic commercial support and insights to the executive team, thereby contributing to informed decision-making processes and ensuring continued success With a relevant tertiary qualification, CA(SA) or CIMA, and over 10 years experience, including operational/commercial finance, and people...