Student Relationship Executive - #305495

Dananda Talent

Date: 2 weeks ago
City: Boksburg, Gauteng
Contract type: Full time
Reference: JHB000251-Nonhl-1

Regenesys Business School is looking for a candidate that will manage and oversee the global customer relationship and support teams that support all online, local and international students while in South Africa, create an excellent Regenesys student experience and build the Regenesys brand through exceptional service.

Duties and responsibilities:

- The CRM services play a key strategic role in ensuring the quality and effective delivery of a range of student 
support and wellbeing services, bringing continuous improvement and evidence-based practices to service 
- Providing leadership and management for the CRM team.
- Collaborating with colleagues across Regenesys Business School, to promote understanding of student 
needs and ensure best practice support is accessible to students.
- Integrating with other to ensure the quality of advice and guidance provided to international students.
- Managing the entire CRM (student support services) unit.
- Providing the strategic planning of the unit.
- Responsible for drafting and facilitating the implementation of CRM unit’s budgets.
- Responsible for student-related support services
- Responsible for student affairs services
- Responsible for all activities of CRM.
- Developing and maintaining good relationships with all relevant stakeholders, to include: Department of 
Home Affairs, sponsors, students, Departments of Higher Education (CHE, DHET, SAQA), Regenesys 
Business School’s staff, Regenesys Business School’s quality control unit.
- Liaising with a team of facilitators when required.
- Creating and maintaining a positive ethos within the CRM department.
- Monitoring and evaluating students records maintenance.
- Managing visa application and visa extension processes to ensure holding of valid study permits by all 
international students.
- Creating a positive working environment in the department.
- Monitoring and evaluating staff performance.
- Conducting regular staff meetings for updates.
- Planning for skills development trainings for team members to enhance performance.
- Ensuring that an updated record of valid Momentum Students Medical Aid to ensure compliance with the 
department of Home Affairs.
- Compiling permission to work letters, travel letters, visa extension letters, undertaking letters, confirmation 
letters for arrival of international students, cancellation of international students notifications, graduation of 
international students notifications and any other letters applicable to international students, to be verified 
and signed by the Registrar.
- Monitoring and evaluating the social and academic progress of international students within the school.
- To assist with the management of an effective programme for tutor time. To be directly responsible for the 
attendance of upper/lower school students. 
- To be aware of and work in accordance with the school’s students protection policies and procedures, and 
to raise any concerns relating to such procedures which may be noted in the course of duty.
- To be aware of and adhere to applicable rules, regulations, legislation and procedures including the schools 
Equal Opportunities Policy and Code of Conduct, national legislation (including Health and Safety, Data 
- To undertake other duties appropriate to the grading of the post as required. 

Qualifications and experience:

- A Bachelor’s degree in a relevant field.
- Candidate must have Contact Centre experience
- 5 years’ experience in a similar or identical role.
- Experience of advising on international student matters.
- Must have the ability to work without supervision. 
- Must have the ability to work under pressure. Needs to be a go-getter.
- Must have good communication skills and must be able to communicate to different levels of students and 

Working conditions:

Must live up to the “Regenesys magic”. Must adhere to Regenesys policies and procedures. 

Salary: Market-related and commensurate with experience
Email your CV to [email protected]

Market related - Market related - Monthly

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