Assistant Boutique Manager - #305506

Montblanc North America


Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Johannesburg, GT, ZA Permanent

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

MAIN PURPOSE


As an Ambassador of Mont Blanc to develop and maximize the performance of the boutique through achievement of sales, profit and strategic objectives. Working with an exciting team and assisting the Boutique Manager for a successful customer experience.


CONTEXT

Based in the Boutique, reporting to the Boutique Manager, representing the brand inside and outside the boutique


KEY CONTACTS:


Internal

  • Boutique team
  • Retail Director
  • Retail Operations Manager
  • Retail Coordinator
  • Marketing Department
  • Trainer
  • Visual Merchandiser

External

  • Clients
  • Richemont Dubai Shared Service (focus CS, Logistics)
  • Mall Management

KEY RESPONSIBILITIES

  • Maximise performance of the boutique
  • Apply all international & local Retail guidelines
  • Support Boutique Manager in the management of the boutique team

The Assistant Boutique Manager is responsible for:


Sales

  • Maximise turnover of the boutique
    • Sales generated inside the boutique
    • Sales generated outside the boutique (presentations made in palaces and to VIP clients)
    • Discount management: Control of discount in the boutique
    • Support the sales team in achieving their personal targets and contributing to the achievement of the targets of the boutique
    • Assisting other Sales Associates during sales (service, gift wrapping, etc.),
    • Assisting Sales Associates and Stock controller in administrative tasks (cash register, stock)
    • Observation and coaching of the team in sales process
    • Monitor KPI development and propose action plan to the Boutique Manager

Customer Focus & Service

  • Direct contact with Royals and Collectors
  • Contributes to the implementation of customer relationship programs
  • Contributes to the improvement of database registration (quantity and quality)
  • Contributes to professional Customer Service / After Sales Service execution in Boutique

Operations and Admin

  • Main contact for all requests related to the boutique in absence of the Boutique Manager
  • Ensure strict adherence to the Richemont & Montblanc specific Retail procedures
  • Proper maintenance in the Boutique
  • Implementation of security concept
  • Assisting with Boutique Reports (Daily, After Sales , Analysis)

Support in Team Management & Leadership

  • Definition and follow up on KPI’s & targets for the team
  • Motivation of the team
  • Integration and training of new Sales Associates in the field
  • Monitor self-learning progress of team
  • Training & coaching of the Boutique team on the job

Support in Operations, Admin & Marketing

  • Proper execution and timely delivery of boutique reports
  • Execution of promotion and incentives on boutique level
  • Propose and support in the realisations of Marketing activities (commercial)

With Stock Controller

  • Optimising stock management in Boutiques (replenishment, rotation, inventory, etc.)

With Visual Merchandiser & Retail Operations Manager

  • Excellence at POS at any time & control of quality of displays
  • Adhesion to appropriate display and product guidelines at all times

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