Sales Support Executive - #305512

Givaudan


Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time

Step into our world of creativity and joy!

Sales Support Executive

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature Sales Support Executive - Your next Position?

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature

Support Executive - Your future Position?

As a member of the Commercial Team, you will collaborate closely with the Area Sales Manager and two Key Account Managers. Your primary responsibility will involve providing valuable back-end support to bolster the efforts of the commercial team

Administrative Tasks:
Maintain accurate and up-to-date customer records and sales documentation
Coordination and execution on sample receipt & delivery (courier)
Manage and update the customer project system
Follow through on essential tasks and actions from the Key Account Manager's customer meetings
You will be the backup and admin for the Key Account Manager
You will be liaising with the relevant persons to ensure that any actions required are taken and then followed through to completion
You will be liaising with inter departments (Regulatory, Customer Care, Technical, Pricing team and system Power-users) on a daily basis to action the tasks
You will Maintain and Update the Customer portfolio database
Management and submission of key documentation for the customer within the internal systems
Become the Key/super user of Givaudan systems
Follow up on and update projects & general requests
Track credit management queries
Assist with compiling and submitting the Forecast information from the customer

Sales Support:
Assist in submitting and preparing monthly sales reports
Coordinate with internal teams to ensure timely and accurate order processing
Monitor and report on sales performance metrics
Contribute to the development of sales team
You will participate in flavour training and tasting sessions
You will be responsible for project management, pricing, data management and general commercial responsibilities
Therefore, systematic, organized and conscientious abilities are essential
Manage customer queries and internal coordination with multi-functional teams (both locally & globally)
Ability to work both independently and proactively are key

Pricing:
Pricing co-ordination with the Givaudan pricing teams (regional)
Update customer price lists and respond to price queries & quotation requests
Responsible for the maintenance of all pricing files according to portfolio

Customer Engagement:
Assist in managing and maintaining relationships with customers
Respond to customer inquiries promptly and professionally
Provide exceptional customer service and act as a liaison between customer/Key Account Manager and the teams within the business
Management, initiation and tracking on customer projects via Givaudan Project system
Responsible for communication and co-ordination on the project to the customer teams and internal teams
Manage customer project sample requests from Sampling and coordinate with the Technical teams

You?
Are you someone who wants to grow and shape your world? Who excels being in a culture where you are part of a creative team environment? Who wants to collaborate with teams who are as passionate as you are? Then join us - and impact your world

Your professional profile includes:
  • Diploma/Degree and 5 years working experience in a similar role

  • - Advanced level of Excel - certificate to be provided upon request
  • Experience in customer relationship management

  • Good project management capability

  • Exposure working in an international/multinational company

  • Experience working in a matrix organisation and with remote teams

  • Good communication and business writing skills


  • Other Skills:
    Attention to detail
    Self-starter and displays initiative
    Computer literacy
    Good communication and interpersonal skills
    Time Management skills
    Ability to work under pressure
    Good interpersonal skills
    Organisational skills
    Communication skills
    Good elocution and presenting skills
    Finance knowledge appreciated but not mandatory
    Experience in an import-export environment appreciated

    Preference will be given to EE Candidates

    At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world
    Givaudan is committed to equal opportunities. Therefore, we welcome applications regardless of cultural and social background, gender, age, religion or sexual identity. We also have a safe work environment, progressive working conditions and are certified as an equal pay employer


    At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives
    You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions
    Every essence of you enriches our world
    Diversity drives innovation and creates closer connections with our employees, customers and partners
    Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world Remote working: Hybrid

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