Call Centre Interns -72394 - #305545
Date: 2 weeks ago
City: Boksburg, Gauteng
Contract type: Full time
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients
- Assist customers with inquiries, product information, and issue resolution via telephone and other communication channels.
- Provide excellent customer service while maintaining a positive and professional attitude.
- Handle incoming calls and make outbound calls as required.
- Follow call scripts and guidelines to ensure consistent and accurate communication
- Accurately and efficiently enter customer information and interactions into the system.
- Maintain detailed and organized records of customer interactions.
- Collaborate with team members and supervisors to resolve complex customer issues.
- Escalate unresolved issues to appropriate channels.
- Ensure clear and concise communication with customers and team members.
- Engage in ongoing learning opportunities provided during the internship.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Basic computer skills
- Eagerness to learn and adapt in a fast-paced environment.