Dealer Warranty Administrator - Nelspruit Multifranchise - #305551

Motus Corporation


Date: 2 weeks ago
City: Nelspruit, Mpumalanga
Contract type: Full time

Job Description

Motus Nelspruit Multifranchise has an opportunity available for a WARRANTY ADMINISTRATOR in the Service Department. The purpose of the role is to prepare, review and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.

Position Overview

The purpose of the role is to prepare, review and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements

Specific Role Responsibilities

The purpose of the role is to prepare, review and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements

Qualifications and Experience

Qualifications, Skills and Experience Required:

  • Minimum of 3 years’ experience in warranties and costing.
  • Bookings Clerk or Service Reception experience in a retail motor dealership environment would be of advantage.
  • CDK drive experience essential.
  • Renault, Kia & Hyundai brand experience preferable.
  • A minimum of Senior Certificate (Grade 12)
  • Computer literate: competent using job-relevant functions required in MS Word and Excel.

Skills and Personal Attributes

Essential competencies (essential for meeting nearly all job objectives):

  • Communication skills in English (read, write & speak).
  • Interpersonal ability; working with people, building relationships.
  • Costing & financial literacy: able to understand relevant financial concepts, apply reasoning and do relevant calculations.
  • Administration proficiency
  • Meticulous; able to deliver consistently high levels of accuracy and attention to detail.
  • Customer service skills
  • Highly organised
  • Takes initiative
  • Resolving conflict
  • Following instructions and procedures
  • Coping with pressure and setbacks; able to work productively in a highly pressurized environment.

Personal Attributes:

  • Professional
  • Self-managed
  • Diplomatic
  • Self-confident; assertive
  • Determined and resilient
  • A team player
  • Results driven

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