IT Infrastructure Support/Specialist-72240 - #305573

Unique Personnel


Date: 2 weeks ago
City: Boksburg, Gauteng
Contract type: Full time
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients

We are currently seeking a skilled and proactive IT Infrastructure Support/Specialist to join our dynamic IT team. The ideal candidate will play a key role in providing technical support, troubleshooting, and maintaining our organization's IT infrastructure. This position requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.

 

 

Responsibilities:

  1. Technical Support:

    • Provide technical assistance to end-users, addressing hardware, software, and network-related issues promptly and effectively.
    • Troubleshoot and resolve IT infrastructure problems, escalating issues as necessary.
  2. Infrastructure Maintenance:

    • Assist in the installation, configuration, and maintenance of servers, network devices, and other IT infrastructure components.
    • Perform routine system updates, patches, and backups to ensure system reliability.
  3. User Training and Documentation:

    • Conduct user training sessions on IT tools, systems, and best practices.
    • Create and maintain documentation for IT infrastructure configurations and procedures.
  4. Security and Compliance:

    • Implement and enforce security measures to protect IT infrastructure.
    • Ensure compliance with IT policies, procedures, and industry best practices.
  5. Collaboration:

    • Collaborate with other IT professionals to design and implement infrastructure improvements.
    • Work closely with IT teams to support the integration of new technologies.

 



 

Job Title: IT Infrastructure Support/Specialist

Position Overview: We are currently seeking a skilled and proactive IT Infrastructure Support/Specialist to join our dynamic IT team. The ideal candidate will play a key role in providing technical support, troubleshooting, and maintaining our organization's IT infrastructure. This position requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.

Responsibilities:

  1. Technical Support:

    • Provide technical assistance to end-users, addressing hardware, software, and network-related issues promptly and effectively.
    • Troubleshoot and resolve IT infrastructure problems, escalating issues as necessary.
  2. Infrastructure Maintenance:

    • Assist in the installation, configuration, and maintenance of servers, network devices, and other IT infrastructure components.
    • Perform routine system updates, patches, and backups to ensure system reliability.
  3. User Training and Documentation:

    • Conduct user training sessions on IT tools, systems, and best practices.
    • Create and maintain documentation for IT infrastructure configurations and procedures.
  4. Security and Compliance:

    • Implement and enforce security measures to protect IT infrastructure.
    • Ensure compliance with IT policies, procedures, and industry best practices.
  5. Collaboration:

    • Collaborate with other IT professionals to design and implement infrastructure improvements.
    • Work closely with IT teams to support the integration of new technologies.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
  • Proven experience as an IT Infrastructure Support Specialist or in a similar role.
  • Strong knowledge of IT infrastructure components, including servers, networks, and storage systems.
  • Proficiency in troubleshooting hardware and software issues.
  • Familiarity with security and compliance standards.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Technical certifications (e.g., CompTIA, Microsoft Certified) are a plus.


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