National Pricing Manager - #305620

Staff Unlimited Recruitment

Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time

Ensuring estimate requests are accurately completed on time. Maintenance of rates provided by various sources in collaboration with Sea and Air Product Manager, inclusive agent rates.

1. Management of Estimates

  • Receipt of estimate requests from client services, sales and overseas agents
  • Assist in checking that all necessary information requested to compile the estimate is provided
  • In cases where rates are not on file, application is made to the relevant agent or third-party supplier for the necessary costs
  • Handling complex estimates for break bulk and abnormal project cargos
  • Random checking of estimates to check quality
  • Sending weekly reports to staff to complete acceptance / non acceptance of estimates
  • Monthly reporting of volumes and estimate turnaround times
  • Assist with pricing negotiations
  • To ensure best and final offers are given to clients and agents
  • Ensure estimates are sent to clients / agents within the time frame
  • Liaise with Air and Ocean manager for rates

2. Management of rates in the system

  • Rates received from various departments or third-party suppliers are captured / saved on the system for access and viewing by anyone when necessary
  • To ensure that the pricing data base is up to date
  • Providing other departments and branches with rates when necessary

3. Managing the department

  • Managing staff and provide training Nationally

4. Business Development

  • Sales Nationally:

o Proposals, managing, quality checking

o Admin for Sales / CS and assisting with QC documents

o Client queries a well as managing the website e-mails and new requests

o Internal Queries

o Allocating of sales leads and managing the record keeping thereof

o Ensuring all sales templates are updated and given to branches

  • Petrol Claims

o Receiving claim on Excel and ESS

o Ensuring notes are in CW / SUGAR, process to be followed

o To check Outlook is updated

o Approve petrol claims

  • Hand over new clients to Client Services (CS)

o Ensure correct documentation is received

o Checking and approving for CS Manager to allocate CS person

o Ensure SOP is in completed

5. SUGAR super user

  • The Regional SUGAR Key User should have enough time besides his/her daily business to dedicate to the SUGAR tasks and plan regular skype or meetings to inform/train the Country Key Users should be „an accepted person“ within the region´s organisation (close to the Country Key User but also to Sales Management) should be supported by sales and general management
  • Functional Reporting to Global CRM Coordinator
  • To ensure that the pricing data base is up to date
  • Multiplier for any central demands / requests in the region
  • Training of Country Key Users (= regional support desk function)
  • Identify regularly need for training (new users and any updates)
  • Support of Country Key Users (= regional support desk function)
  • Forward SUGAR information to Country Key Users
  • Coordination of questions, wishes and improvement proposals to the SUGAR team
  • Follow up of the tasks of the Country Key Users
  • Follow up on Regional Data Quality Report (overdue activities, filled fields, content of CR, requirements of Sales Reporting, …) with Country Super Users
  • Follow up on correct usage of SUGAR (meetings below contacts not accounts, tag-structure, accounts not with inactive users, …)
  • Support Sales Campagnes, the use of mailing tools and working knowledge of Mautic (central external mailing tool)
  • A working knowledge of GDPR criteria & processes
  • Expertise
  • Very detailed SUGAR knowledge
  • Prepare and hold own SUGAR trainings (the benefit of SUGAR can be explained & transferred)
  • Daily use of SUGAR in order to keep the SUGAR knowledge
  • Know the sales process of the own organisation/country
  • Regular exchange with country/sales management

6. Other – Ad Hoc

  • Communicating with estimators nationally
  • Calling agents / Shipping lines when estimators unable to get rates
  • Monitoring the daily report that is received twice a day nationally
  • Resolve issues with agents as required
  • Allocating of estimates to other branches when there is an overflow
  • Ensuring all estimates templates are given to branches once updates are done
  • Ensuring rates are available for all estimators

Knowledge & Experience

  • Matric or Senior Certification equivalent
  • Various courses in customs clearance, Incoterms and ships agency
  • All modes – Air, Ocean & Road
  • 12 Years’ experience in Freight Forwarding & Clearing


  • Communicative, due to a regular exchange with super users and the SUGAR team
  • Fluent English
  • Authority
  • Ability to motivate / inspire end users
  • IT-affinity
  • Effective time and deadline management


  • Communication
  • Contribution to team success
  • Building trust
  • Initiating Action
  • Managing work
  • Planning and Organising
  • Stress Tolerance
  • Work Standards


  • Quality
  • Induction Training

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