MAC - Retail Artist - Sandton PFSS, Gauteng- 28.62 Hours - Part-Time - Permanent - #305657

The Estée Lauder Companies

Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Position Summary:
  • Achieve all Brands key performance indicators and targets through make up service offerings in store
  • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
  • Fosters excellent working relationships on counter and with the wider business and retailer.
  • Drive transactions by proactively promoting new products and additional tasks.
  • Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:
  • Customer Service & Sales
  • Provide welcoming, personal, professional service to all customers at all times.
  • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
  • Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
  • Assist customers with product and services selection and information.
  • Perform professional and appropriate makeup applications to achieve the look the customer desires.
  • Inform customers of available services, M.A.C consciousness programs and philosophies.
  • Obtain customer data for M.A.C addict book or other client list as required.
  • Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
  • Adhere to current “good counter practices”.
  • Give great internal customer service and develop good working relationships with colleagues.
  • Be punctual and manage time on counter effectively.
  • Keep informed about products, company information and store information.
  • Actively participate in store theme days, events and new product launches.
  • Achieve Skills Certification requirements.
  • Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
  • Assist in Inventory Management
  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
  • Communicate low on stock and out of stocks to the Retail Manager.
  • Assist in the proper rotation of stock
  • Maintaining work environment
  • Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
  • Maintain a clean and organized work area.
  • Maintain tester units in proper schematic order, replace products once authorized by manager.
  • Replace any broken or damaged products authorized by
  • Manager.
  • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
  • Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
  • Administrative Assistance Activities
  • Assist with inventory counts.
  • Be responsible for booking demos and lessons.
  • Adhere to proper security procedures regarding handling of cash and assets.

  • Grade 12
  • Beauty Certificate or similar
  • Retail Cosmetics Experience
  • Ability to work retail hours

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 241938

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