Production Support Analyst - #305682

Network Contracting Solutions

Date: 2 weeks ago
City: Boksburg, Gauteng
Contract type: Full time
Reference: NCM001291-JN-3

Our Top tier banking client is looking for a Production Support Analyst to join their team for a 12 month contract

Banking or Financial Institution
On site

Non-Negotiable Requirements
  • 3-5 years technical and support experience
  • Office based and willing to work weekends and extended hours when required
  • Experience with SQL and a variety of databases .e.g. MySQL, APIs, file transfers protocols
  • The ability to understand JSON/XML
  • Excellent communication skills and ability to engage with internal and external stakeholders and clients.
Specific Additional Experience
  • Relevant degree
  • 3-5 years technical and support experience
  • Proven experience of working hands-on with a variety of platform technology
  • API integrations and providing technical support on the same, preferably in a Banking environment.
  • Knowledge of relevant internet and connectivity protocols.
  • Knowledge of API's
  • Expert experience in reading log files, understanding of reading traceroute and telnets.
  • Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
  • Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
  • Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
  • Stakeholder management experience, with the ability to communicate effectively at different levels of an organization.
  • Statement of Work

Key outputs
  • To provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings. To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
  • This role provides support to a platform that operates 24x7 with business hours- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
  • Working understanding of Foreign Exchange and SWIFT would be beneficial
  • Serves as a liaison between various product and client engagement teams.
  • End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
  • Troubleshooting existing integrations and providing technical support to our C&I clients.
  • Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
  • Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
  • Identifies and suggests process and technology opportunities which will improve the API service offering to customers and drive internal efficiencies as it relates to the bank’s Host-to-Host platform.
  • Performs full system, data integrity and user acceptance testing with technology platforms.
  • Provides technical expertise and guidance to clients’ representatives and technical specialists.
  • Expert experience in troubleshooting network problems.

R 170 - R 180 - Hourly

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