Executive: Collections & Billing - #305747

Liquid Tech (Pty) Ltd.


Date: 2 weeks ago
City: Midrand, Gauteng
Contract type: Full time

Role Purpose

To deliver day-to-day managed security services (MSS), related to SOC deliverables. Critical in this regard is to execute according to Standard Operating Procedure (SOP) expectations and meeting all related service level agreements (SLAs). It is further expected that these services will be enhanced and matured so that customer value can be delivered and communicated.

Role Description

Ensure that the MSS is delivered according to SOPs and SLAs.Ensure compliance to organisational and customer standards. Ensure that customer policies and rules are adhered to. Provide support when so required. Provide feedback and updates to customer and Liquid Intelligent Technology stakeholders as agreed and when needed. Ensure that reporting to customers is provided as per SLAs.

Engage with cross-functional teams, where applicable. Engage with customers, where applicable, ensuring feedback is given timeously. Manage vendors to ensure roll out of service meets specific requirements. Ensure that customer relationships are upheld and improved. Ensure relevant documentation is providing.

Acknowledge, understand and participate in customer Operations and Service Delivery issues and SLA breached disputes. Further ensure that resolution of all queries is addressed as is required ordinate with the respective internal departments and manage the escalation to resolution speedily, if applicable. Escalate to internal BU management to ensure that customer issues are resolved timeously. Provide progressive and accurate updates to internal stakeholders about logged incidents to ensure feedback is given to the customer. Support escalations to vendors/3rd party contractors until the resolution of incidents or platform issues.

Ensure that all and any Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction. Review inputs to Incident Reports and RCA’s to ensure that accurate information is provided to the customer once incidents are resolved. Assist in resolving Critical Situations / Major Events to ensure speedy resolution of queries. Participate and provide inputs during yearly service and process reviews. Also assist in the development of SOPs. SOPs must always guide daily, weekly, monthly, and yearly expectations. Pro-Actively identify, detect and advise clients of potential security breaches, and provide thought leadership as Subject Matter Expert (SME).

Participate in developing technology, process and procedure efficiencies for MSS, to improve the overall posture of services and customer satisfaction. Participate in training and development programs to ensure service is always at the highest levels. Identify and assist in rectifying root cause findings on Process or Technology within Security Operations, to help solve problems and improve the maturity of services. Collaborate with all relevant stakeholders to develop reports to drive efficiencies across the various departments internally, to improve the posture of service delivery. Keep up to date on security advisories, to provide related guidance to co-workers and customers.


Bachelor’s degree in computer science or a related technical discipline, or the equivalent combination of education, technical certifications.

One or more of these industry Cybersecurity Certifications: CISM, CEH, OSCP, CompTiA Security Plus, as well any SIEM related qualification.

Strong analytical and organizational skills.

Concise writing skills, excellent MS Word skills as well as other MS Office Applications.

Experience with securing various environments preferred.

Experience in working across security technologies.

Managed security services experience across complex architectures.

In depth understanding of the role of incident analysis tools.

In depth understanding of various types of log analysis.

Prior experience to advise, plan, deploy, configure, manage and monitor large scale and complex cyber defence and IT risk management and information or cybersecurity solutions.

Minimum of six (6) years of work experience and three (3) years of relevant experience in SIEM engineering in a Security Operations Center [SOC]

Strong analytical and organizational skills.

Concise writing skills, excellent MS Word skills as well as other MS Office Applications.

Experience with securing various environments preferred.

Experience in working across security technologies.

Managed security services experience across complex architectures.

In depth understanding of the role of SIEM engineering tools and dashboards.

Prior experience to advise, plan, deploy, configure, manage and monitor large scale SIEM solutions.

Ability to communicate effectively with all levels, influence, persuade and be credible internally and externally.

Must work well under pressure and changing priorities.

Have demonstrated ability to plan, prioritise, coordinate and manage multiple, and often conflicting, initiatives.

Able to establish trust and build on-going client relationships.

Ability to translate and clearly formulate technical issues in business terms.

Good interpersonal skills.

All Appointments are subject to the Labour Legislation in the respective country.

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