CALL CENTRE SALES HEAD - #305748

Edge Executive Search


Date: 2 weeks ago
City: Boksburg, Gauteng
Contract type: Full time
Reference: JHB003381-ES-2

Are you passionate about sales? Enjoy the insurance industry and make a difference in someone's life, then this is the ideal job for you.

Our client, a  market-leading outsourced Call Centre, specialising in the sale of simple insurance solutions are looking to appoint a Call Centre Sales Head.

The purpose of the job is to ensure the delivery of great quality sales calls whilst ensuring that performance on all outbound sales campaigns is maximised and that the clients objectives are met as required.

The incumbent will need to manage and lead the activities of the Senior Sales Leaders in order to make certain that they consistently achieve and exceed the targets of their key performance areas whilst ensuring that the Call Centre is operationally efficient.

The ideal candidate must have:
Someone with experience and who has managed a sales force/call centre (ie approximately 500 Call Centre Agents ), not someone who needs to learn the ropes and only involved in smaller sales businesses
Grow the  sales force significantly over the next 2 years

RESPONSIBILITIES & DUTIES


Strategic

Develop and Manage Sales Strategy
  • Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant
  • Implement and ensure compliance with the Strategy while maximising
Operational
Ensure the Delivery of Great Quality Sales calls
  • Drive good foundations across all calls
  • Achieve the relevant KPIs, such as Leads/hr, Completes/hr & Sales/hr targets for all campaigns
  • Ensure compliance in terms of sales, tone, manner and legal requirements
  • Focus on reducing pendings to below client’s targets;
  • Constant improvement of call quality
  • Ensure all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling and compliance
  • Drive sales performance to reach and exceed client targets

 Monitor the daily productivity of the Call Centre
  • Set monthly targets for KPAs such as RPCs, Sales Ratio & Response rates, Ave premium, CI/hr and BI/hr per campaign – with the aim of exceeding client's requirements, where relevant
  • Achieve the minimum total CC hours and average hours per SC
  • Ensure consistent improvement in performance in order to achieve & exceed BI targets 
  • Design and implement fit-for-purpose incentive campaigns 
 Lead Senior Sales Leaders
  • Allocation of campaigns to the Sales Teams
  • Assume accountability for the structure of the Sales Team and growth plans
  • Ensure rigorous and consistent Performance Management is conducted across Sales Teams
  • Alignment of coaching of the Sales Team
  • Motivate, instil and uphold the values of the client
  • Maintain a pipeline of future SSLs and SLs and ensure all are developed
Requirements and Skills:
  • Matric
  • Computer Literate
  • FAIS compliant (RE1)and a Key Individual (KI)
  • Deep understanding of, and experience in managing large sales teams, preferably in call centre environment
  • Good knowledge of call centre processes, procedures and reporting methods
  • Understanding of all company policies and procedures
  • Good managerial skills
  • Excellent understanding of the business strategy
  • Self-motivated
  • Ability to cope well under pressure
  • Interpersonal skills
  • Excellent communication skills, verbal and written
  • Good time management
  • Strong leadership ability
  • Able to constantly motivate the sales floor


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