Short Term Insurance Claims Handler - #305779

Absa Bank Limited


Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Empowering Africa’s tomorrow, together…one story at a time With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group Job Summary 3 years experience in a short term insurance industry. Ability to manage stakeholders (personal lines, homeowners insurance). First call resolution, claims approval within mandate, service provider appointment and engagement, complaint resolution. To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner Job Description 3 years experience in a short term insurance industry. Ability to manage stakeholders (personal lines, homeowners insurance). First call resolution, claims approval within mandate, service provider appointment and engagement, complaint resolution. To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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