Customer Relations Manager - #305810

She Recruits


Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Reference: CPT000813-BS-3

Our client, an active wear apparel company based near Northriding, Jhb has an opportunity available for a Customer Relations Manager to join their brand. We are looking for an energetic active candidate who can represent this active brand with a customer first mindset and create loyal repeat customers.

Skills and experience required: 
 
  • Experience with Zoho CRM system would be an added advantage
  • Experience in a retail brand would be advantageous
  • An active lifestyle is a huge advantage as this is an active-wear apparel company
  • Minimum of 3 years experience in a similar role is required
  • Excellent ability to solve problems and ensure client is happy with the end result
  • Excellent time management and organisational skills.
  • Have a “customer first” mindset
  • An understanding of the latest trends and their role within a commercial environment.
Job description:
  • Report to the Operations Manager
  • Understand customer needs and implement customer success strategy
  • Understand customer base
  • Guide customer through sales process
  • Develop relationships with customers to create loyal repeat customer and increase sales and profit
  • Grow customer base
  • Respond to and resolve customer queries
  • Ensure customers receive the support they need
  • Communicate customer queries, behavior and trends to various internal departments (manufacturing, sales, marketing, etc)
  • Represent the brand in a positive light to build a great industry reputation
  • Onboard new customers
  • Follow up on queries to ensure complete customer satisfaction
  • Encourage up-sells in existing customer base
Visit www.sherecruits.co.za to view other vacancies.
Please consider your application unsuccessful if you have not heard from us within 1 week.
We will keep your details on file for future positions.

R 240 000 - R 300 000 - Annually

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