Service Manager - #305902

Fusion Recruitment

Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Reference: JHB004640-Dom-1

A well-established company located on the East Rand is looking for a Service Manager to join their team!

Minimum Education: Matric

Minimum Experience: 3 - 5 years’ experience of field service management or project management experience required

Industry Specific: compressor industry experience is highly advantageous / have a strong technical ability on electromechanical equipment
Duties and Requirements includes but is not limited to the following:
  • Supervise, manage and responsible for coaching and training of service technicians
  • Manage workload, overtime and overall demand on labor resource planning
  • Review projects, define the equipment and service scope with customer and sales department
  • Monitor cost and overall profitability of projects
  • Work with procurement to prepare equipment PO’s, installation and parts lists, and vendor required items as well as to coordinate shipment and installation to customer site
  • Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations
  • Supervise start-up and commissioning of the equipment
  • Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation
  • Training and supervising employees in the field who are responsible for installation, repair, or maintenance of equipment or machinery
  • Scheduling work activities and communicating with clients to ensure that projects are completed on time
  • Ensuring that technicians have adequate supplies and equipment to do their jobs efficiently
  • Developing and implementing policies, procedures, and programs to improve efficiency in the field operations
  • Evaluating field service operations to identify opportunities for process improvement
  • Monitoring field service staff to ensure they are following company policies and procedures
  • Managing all aspects of a company’s field operations including scheduling technicians, hiring new employees, and handling customer service issues

R 50 000 - R 60 000 - Monthly plus medical aid, gap cover, group risk and a retirement annuity

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