Service Manager - Germiston - #305959

Objective Personnel

Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Reference: BOK004036-AW-1

Technical Service Manager - Germiston
To supervise the field service technician group and their deployment on service projects.

  • Matric
  • Project Management course/diploma - advantage
  • Safety/Hazmat training - advantage
  • Technical trade(Electro Mechanical) - advantage
  • Must have strong technical ability on electromechanical/compressors equipment
  • Individual should be able to interact and develop relationships with the sales department, customers and management.
  • Excellent verbal and written communication skills
  • Fluent in use of MS-Office products, especially Word and Excel
  • Previous safety and/or hazmat training a plus
  • Valid driver's license
  • Ability to work on a flexible work schedule
  • Dynamic and passionate with a strong teamwork mentality
  • Minimum of 2-5 years of field service management or project management experience required
  • Supervise, manage and responsible for coaching and training of service technicians
  • Manage workload, overtime and overall demand on labor resource planning
  • Work with sales teams on sales and rental equipment.
  • Review projects, define the equipment and service scope with customer and sales department.
  • Monitor cost and overall profitability of projects
  • Work with procurement to prepare equipment PO’s, installation and parts lists, and vendor required items as well as to coordinate shipment and installation to customer site
  • Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations
  • Supervise start-up & commissioning of the equipment
  • Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation
  •  Working with clients to determine their needs and goals and developing programs to help them achieve those goals
  • Training and supervising employees in the field who are responsible for installation, repair, or maintenance of equipment or machinery
  • Scheduling work activities and communicating with clients to ensure that projects are completed on time
  • Ensuring that technicians have adequate supplies and equipment to do their jobs efficiently
  • Developing and implementing policies, procedures, and programs to improve efficiency in the field operations
  • Evaluating field service operations to identify opportunities for process improvement
  • Monitoring field service staff to ensure they are following company policies and procedures
  • Training new employees on company standards and policies
  •  Managing all aspects of a company’s field operations including scheduling technicians, hiring new employees, and handling customer service issues

R 50000 - R 60000

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