Customer Service Supervisor - #336072

Enshrine Placements

Date: 3 weeks ago
City: Edenvale, Gauteng
Contract type: Full time

Customer Service Supervisor - Edenvale, Gauteng - Job ID 3998

Our client currently has an opportunity for a Customer Service Supervisor with technical experience to do product support for sales teams with a target driven and supreme customer focus. Inventory management, price list management, service Level agreements for all service work and project management.

Position details:

Type: Permanent
Reports to: Manager

Job description / core competencies:

Achieve sales target & margin per commitment.

Customer on time delivery of min 95%.

Stock availability of at least 95%.

Inventory management / Replenishment.

Price list management / publish quarterly.

Develop service / surveys per agreed targets.

Service level agreements for all service work.

EQT project management / order execution (AFM + EQT).

Product support for sales teams including eCOM.

Monthly reporting.

Customer support (deliveries, new products, finance).

Location: Edenvale, Gauteng

Job Qualifications, Skills & Experience:

Target driven with supreme customer focus.

Minimum 3 years’ experience in a similar role.

Oracle knowledge (or a similar ERP system).

Excellent verbal and written communication skills.

Sound administration skills.

High morals & integrity.

Commercial degree.

Company Description:

Our client has a proven reputation for performance, quality, innovation, safety, and integrity. They are at the forefront of technological advancement through ongoing research and development and continuous interaction with international research institutions.

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