Outbound & Inbound Sales Voice Logging Agent - #336073

Fidelity Services Group

Date: 3 weeks ago
City: Krugersdorp, Gauteng
Contract type: Full time

Vacancy: Outbound & Inbound Sales Voice Logging Agent

Region: Bosasa

Reporting to: Call Centre Supervisor

Overall purpose of the job:

We are looking for Sales Voice Logging Agents that will be the liaison between our company and its existing customer base and new potential customers. The successful candidate will accept ownership by effectively capturing various products & services for existing and new potential clients. Must have a natural sales ability and be able to sustain relationships between various departments. Lastly, managing and achieving minimum service levels on the Inbound Campaign.

Duties & Responsibilities:

  • Selling multiple Fidelity ADT products and dialling various lead lists “cold calling”
  • Manage large amounts of outbound calls in a timely manner
  • Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette etc.
  • Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
  • Achieving daily Talk time & Number of Dials per day
  • Capturing large amounts of manual applications/sales in a timely manner
  • Verifying details and product with all applicants
  • Accurate scheduling of fitments/appointments
  • Liaising with clients via e-mail and phone
  • Achieving a minimum QA (Compliance & Quality Assurance)
  • Adherence to both Outbound/Inbound call centre “scripts
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.

Minimum qualifications and experience:

  • Matric / Grade 12
  • 5 years+ experience in a Sales Outbound/Inbound call centre (telematics experience compulsory),
  • Proven track record of an Outbound/Inbound Sales Call Centre position
  • Must be flexible to work/be available on weekends and after hours if necessary.
  • 1 Saturday per month is compulsory.


Target Driven

  • Ability to multi-task, set priorities and manage time effectively
  • Strong Computer literacy
  • Attention to detail
  • Ability to manage relationships between and within different departments
  • Ability to work under pressure and under stressful conditions.
  • Team Player: Working with others independently to attain both individual and team objectives/targets
  • Effective written communications skills / Good spelling and grammar skills
  • Proficient typing and excellent proofreading skills
  • Time management skills
  • Punctual
  • Self-motivated

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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