Group Desk Coordinator - #336558

Marriott International, Inc

Date: 2 weeks ago
City: Cape Town, Western Cape
Contract type: Full time
Job Number 24057776
Job Category Sales & Marketing
Location MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management


The South Africa National Sales Group Desk Coordinator will report to the Director of Sales of the South Africa National Sales Team.
The South Africa National Sales Team Group Desk Coordinator provides dedicated administrative support to the Director of South Africa National Sales Team and the South Africa National Sales Team Account Coordinators, primarily to assist in higher group conversion and additional revenue stream from non-funding hotels.


The South Africa National Sales Team Group Desk Coordinator provides support to the SANST
  • Location requirements: The SANST Group Desk Coordinator is to be located in either Jhb or Cpt offices.
  • Travel Requirements: There is occasional (5 %) business travel
  • Language Requirements: Fluent in English (speaking, reading and writing) required.


Sales Support:

  • Processes all applicable group inquiries to the hotels and ensures alternatives are offered in order to close business (primary for all funding hotels in South Africa but also for other Marriott hotels worldwide)
    Handles all group requests that come through to the Group Desk directly from clients.
    Facilitates SFA Web enquiries to drive referral fee revenue stream for SANST from clients and Account Coordinators alike
    Assists in driving group campaigns and projects
    Provides group administrative support to the SANST in Wholesale Group Series communication to hotels as well as collating rate addendums/contracts timeously
    Acts as ‘online support’ between SANST and hotels to ensure all parties are fully informed
    Is fully conversant with the technical equipment provided and to follow all procedures. This includes– but is not limited to – SFA Web
    Prepares and analyzes reports and statistics on groups
    Accompanies the Account Coordinators on client account calls from time to time
    Assists in signing up clients to Bonvoy Events

Financial Support:

  • Handles the collection and reporting process of the Group Booking Referral Cost

Owner Relations:

  • Supports primarily the SANST in its duties to the funding hotels
    Develops and maintains good relationships to both internal and external customers by providing a friendly and efficient service, meeting and exceeding the expectations of the SANST clients
    Participates in SANST meetings
    Is knowledgeable of the hotels in the region, their facilities and competition (with a focus on funding SANST hotels)
    Is fully conversant with all Marriott brands and products
    Takes ownership of Marriott’s Sales Organization’s Mission, Marriott’s Loyalty Basics and the Marriott’s Sales Basics
    Keeps up to date with all legislation changes and trends within the Agency and Corporate market
    Performs other duties as assigned to meet business needs as well as to ensure teamwork


  • At least 2 years experience in Sales within a hospitality environment on property.
    Fully proficient in SFA Web
    Opera Experience linked to Group Data
    Understanding of Group Wholesale Series Segment
    MS Office


  • Professional appearance and manner
    Demonstrate self-confidence, energy and enthusiasm
    Work ethic requires urgency and efficiency
    Use good judgment and diplomacy with internal and external customers
    Understanding of the travel industry market
    Knowledge of overall hotel operations, reservations and group sales
    Strong organization skills
    Technical understanding of the cooperation’s travel requirements
    Understands revenue management functions and account profitability
    Ability to develop and maintain relationships e.g., associates and customers
    Understanding and achievement of team and individual goals
    Good conflict management skills
    Good decision making skills
    Ability to work independently
    Fluent in English written and spoken
    Proficiency in computer skills (MS Office; SFA Web)


  • Hotel apprenticeship or tertiary qualification in hospitality management, business management or a related field required
    Two years in the hospitality industry and group sales / reservation process desirable

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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