Service Technician - South - #336589

Fidelity Services Group

Date: 2 weeks ago
City: Cape Town, Western Cape
Contract type: Full time

Main purpose of job:

Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

  • Matric Or Equivalent
  • Minimum 5 years’ experience as an alarm technician
  • Previous programming, wiring, installations and fault finding experience

Job requirements & other attributes:

  • Valid driver’s license essential
  • Must be PSIRA registered (Grade E)
  • Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
  • Knowledge of CCTV, Intercom systems and access control
  • Able to work standby as per duty sheet



  • Conduct service calls / maintenance and repairs of alarms
  • Program alarm panels
  • Complete handovers and quotations
  • Complete invoices and job cards after every service call
  • Complete links up for new clients
  • Re-programme alarm systems when the current alarm was part of a takeover
  • Complete small installations as and when required


  • Complete daily drive sheets
  • Complete job reports and technical invoices
  • Quote clients on upgrades
  • Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
  • Complete a stock control check
  • Keep the company vehicle clean and tidy

Performance standards:


  • Ensure that scheduled service call are attended or rescheduled accordingly
  • Ensure that alarm panels are programmed with prescribed standards
  • Ensure that documents are completed timeously and within prescribed standards
  • Ensure that the alarm is programmed to ADT standards
  • Ensure that all installations are completed to ADT standards


  • Ensure that drive sheets are completed accurately
  • Ensure that job reports and technical invoices are completed accurately and timeously
  • Ensure that quotes are completed accurately
  • Ensure that inspection checks are completed on a weekly basis
  • Ensure that all stock is available at all times and missing stock is reported immediately to FLM
  • Ensure that the company vehicle is clean at all times

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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