Service Desk Operator (1 month Contract) - #336608

Nambiti Technologies

Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time

We are recruiting for a Service Desk Operator.

  • Logs calls on company Remedy tool for incidents, problems and requests.
  • Serves as the first point of contact for all incidents.
  • Ensures all incidents are understood, logged, resolved, assigned to the
  • appropriate domain and closed.
  • Answer user telephone calls and log issues that users are experiencing;
  • Provide first line support on any IT or system issues experienced by the
  • users;
  • In cases where they are unable to resolve the problem, they will have to
  • direct the caller to the relevant person that will resolve the issue;
  • Follow-up with the respective technicians or system owners to ensure that
  • user calls are resolved.
  • Provide feedback to the users on the status of their calls.
  • Logs all incoming calls, and ensures sufficient information is recorded.
  • Informs the user of how the incident will be resolved, handled.
  • Identifies the severity and priority of all problems.
  • Communicates to the appropriate level with the client, explaining severity of
  • problem, the resolution, and an estimated time for service recovery.
Skills Requirements.
  • Verbal and written communication.
  • Interpersonal skills.
  • Office administration skills.
  • Customer care.
  • Problem resolution.
  • General user account administration
For more information please contact: Tebogo Rankhumise

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