Reservation Consultant - #336680

Staff Unlimited Recruitment


Date: 2 weeks ago
City: Cape Town, Western Cape
Contract type: Full time

Main Purpose:

To provide a professional service in enhancing the guest experience and maximizing revenue flow whilst providing expert travel advice.


Responsibilities:

  • Build relationships and craft experience by booking company accommodation and logistics services in the area within which the company operate.
  • Maintain relationships with partner clients Travel Advisors around the world with a particular focus on Africa-based operators who contact the company.
  • Administrative work to create and finalize a booking.
  • Participate in all product training.
  • Ensuring clients adhere to terms and conditions, make a deposit and make final payents.
  • Providing a flawless guest itinerary aligned with brand promise and business strategy.
  • Self educate on relevant experiences that Travel Advisors may enquire about.

Experience/Skills:

  • 3 to 5 years retail travel industry experience or luxury/lodge hotel experience.
  • A natural ability to deal with people combined with a strong client focus.
  • Meticulous, accurate and very detail orientated.
  • Exposure to selling experiences as opposed to itineraries.
  • Excellent written and verbal communication skills.
  • A good geographical knowledge of Africa.

MS Proficiency essential, Springer-miller, WETU, Travelogic and LeanKit advantageous.

  • A flexible approach to working set shifts.

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