IT Support Assistant - #336694

Network IT


Date: 2 weeks ago
City: Krugersdorp, Gauteng
Contract type: Full time
Reference: ITE005756-MSc-1

As an Information Systems Support Assistant, you will play a vital role in assisting with the installation, maintenance, and user support for software applications. You will have the opportunity to interact directly with users, providing technical guidance and troubleshooting assistance to resolve computer hardware and software problems. Additionally, you will contribute to the development of user training materials and procedures.

Key Responsibilities:
  • Provide technical support and guidance to resolve user's computer hardware and software problems.
  • Communicate with users via phone, chat, email, and support ticketing system to assess and understand the scope of the problem.
  • Assist with the installation and setup of new hardware, software, and peripheral equipment.
  • Coordinate service or replacement of defective products from vendors and manufacturers.
  • Stay updated on technical innovations and best practices, making recommendations for new software and hardware solutions.
  • Train local users to handle common problems and minor issues.
  • Maintain accurate records of support services provided in the ticketing system or database.
  • Develop training materials and conduct onsite training sessions as required.
Qualifications:
  • High school graduate with training in computer user support and operations.
  • Previous experience in user support within a multi-operation IT systems environment.
  • Proficiency in computer systems and customer service within a technological environment.
  • Strong analytical and problem-solving abilities.
  • Proficient in Microsoft Office Suite and related software applications.
Why Join Our client
  • Opportunity to work in a dynamic and innovative environment.
  • Collaborative and inclusive work culture.
  • Continuous learning and professional development opportunities.
  • Competitive compensation package.
  • Access to state-of-the-art technology and resources.
If you are passionate about technology, enjoy helping others, and thrive in a collaborative environment, we want to hear from you!

Note: 

Only shortlisted candidates will be contacted.

R 20 000 - Monthly

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar Jobs

ONE. Aftersales Product and Planning Manager

Profile Data, Krugersdorp, Gauteng
3 days ago
Description Brief Role Description To develop and implement the company's Aftersales strategy to realise the company group Aftersales objectives in South African Market. This involves deriving and implementation strategies geared towards retaining and attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention and loyalty, conquest lost customers (win back strategy), increasing labour hours sold...

Senior Accountant

Network Finance, Krugersdorp, Gauteng
4 days ago
Reference: NFE007102-OND-1If you have a strong foundation in accounting principles and thrive in a collaborative environment, we want to hear from you! Job & Company Description:Are you a detail-oriented accounting professional with a passion for the agriculture industry? Our leading agriculture company is seeking a Senior Accountant to join their finance team and play a key role in managing their...

Functional And Technical Trainer

Tower Group (Pty) Ltd, Krugersdorp, Gauteng
4 days ago
Introduction A financial services company that specializes in property and insurance. Description Job Purpose:To support the sales division with the onboarding of new sales consultants by ensuring that adequate and relevant training is provided hereby equipping sales consultants with the necessary technical and functional knowledge to fulfill their function. Onboarding: Induct new sales consultants and develop a learning roadmap as...