SERVICE ADVISOR POSITION _ Maemo Motors Commercial Vehicles Rustenburg - #336959

Motus Corporation

Date: 2 weeks ago
City: Rustenburg, North-West
Contract type: Full time

Job Description

Receive customer telephone calls to book an appointment.

Gather and ensure the accuracy of customer and vehicle details.

Document customer concerns / vehicle symptoms accurately in the workshop order form. Define the scope and type of work to be performed accurately

Co-ordinate and clarify the method and place of reception and hand-over of the vehicle with the customer.

Position Overview

Maemo Motors Commercial Vehicles Rustenburg currently holds a permanent vacancy for a Service Advisor reporting to Manager:Service.

The Service Advisor is the professional 'manager' of the entire customer-oriented service process. Standards are set in the customer care and view each customer contact as a professional challenge and feel responsible for customer’s problems until they have solved. Customers value the certified Service Advisor for his/her competence, trustworthiness, and respectful way of treating them as partners in resolving issues. even when conflicts arise, he/she always shows customers how much he/she values them. His/her co-workers in the workshop value him/her for speaking their language, thanks to his/her technical understanding. He/she is the competent intermediary between the customer and the workshop and thus contributes considerably to the business success of the entire after- Sales area.

Specific Role Responsibilities

Excellent verbal communication skills

Ensure job cards are signed off by Technicians and Service Advisors

Assist and advise Technicians on quotes in a timeous manner

Give assistance to the Controller, Foreman, Service Manager, Service Receptionist

Follow up on parts ordered to workshop

Book in vehicles

Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership

Ensure that all vehicles are test driven

Record and report comebacks

Ensure parts are ordered according to the parts ordering system

Sell accessories and additional work

Prepare quotations to be authorized

Follow-up on sales not made

Qualifications and Experience

Service Advisor skills, knowledge, and experience.

Excellent people skills and the ability to work under pressure

A minimum of 1-year experience in a Service Advisor position would be beneficial.

A minimum of Grade 12.

A great team player.

Computer literacy is essential

Motor industry experience will be an advantage

Clear criminal record

Skills and Personal Attributes

Problem Solving

Attention to detail

Customer focused


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