IT Senior Analyst - #336986

Fusion Recruitment


Date: 2 weeks ago
City: Johannesburg, Gauteng
Contract type: Full time
Reference: JHB004739-Maris-1

Well-established manufacturing company based in Benoni is seeking an IT Senior Analyst to join their team (APAC & MEA)

Requirements:
  • 10 years work experience in IT Lead, Technical Support, Desktop Support Engineer, or similar role in an Enterprise environment
  • BS degree in Information Technology, Computer Science or relevant field
  • English Fluency both written and verbal
  • Ability to diagnose and troubleshoot technical issues
  • Microsoft certification in (MCSE), (MOS), Linux, Cisco or similar technologies.
  • General networking TCP/IP, DHCP, DNS (CCNA certified is preferred)
  • Experience supporting a manufacturing or industrial environment would be a distinct advantage
Responsibilities:
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Following standard procedures for proper escalation of unresolved issues to the appropriate teams
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage many open cases at one time
  • Rapidly establish a good working relationship with customers


Monthly plus pension fund

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