Senior Insights Executive - #337039


Date: 2 weeks ago
City: Krugersdorp, Gauteng
Contract type: Full time

We have an opportunity for a Senior Insights Executive to oversee all research activities during the planning, setup, and ongoing management of our client's research projects.

As an experienced Senior Insights Executive, you will possess a keen ability to balance client demands with internal timelines. You will ensure that projects remain on schedule, within budget, and guarantee client satisfaction.

A Senior Insights Executive is both an analytical thinker and a strategic thinker who performs well under pressure. You will be able to manage multiple customer accounts while ensuring quality outputs and clearly articulated insights.

Industry / Business Knowledge and Relationship Management:

  • Actively getting to know the client’s business/industry
  • Build ongoing client relationships to ensure loyalty and satisfaction

Proposals and Costing:

  • Set up proposals and costing (when requested) with support and input from the insights lead
  • Able to translate client business or research objectives into an effective research project design
  • Considers multiple design options to achieve the research objective
  • Recommends optimal design based on methodology, cost, time, access
  • Considers sampling, quotas, bias effects, routing, filters, reporting outputs
  • Considers need for external suppliers where appropriate (stats, field, qualitative moderators etc.)


Project Management of Research Projects:

  • Set-up of project deliverables and timelines
  • Allocate project tasks on the internal project management system
  • If requested, communicate with the client on the status of the project (including ad-hoc projects)
  • Management of project tasks in accordance with timelines
  • Communicate with internal teams on an ongoing basis regarding project status

Questionnaire Development:

  • Designs questionnaires or discussion guides for discussion with client/checks and approves a questionnaire set up by a research executive
  • Finalises and signs-off questionnaire or discussion guide with the client
  • Briefs the operations teams for scripting or authoring
  • Tests questionnaire (i.e. logic, flow, length etc.)

Analytics and Statistics:

  • Compiles analytical plan in consultation with the insights lead
  • Communicates details of tabletop breaks to the operations team
  • Communicates and discuss any modelling required with the statistician
  • Assesses whether weighting of data is required by comparing the achieved sample distribution relative to the ideal
  • Communicates to the operations team and statistician the distributions to weigh towards if required

Moderating (if experience allows):

  • Moderates online discussions where appropriate


  • Prepares visual and insightful reports detailing key insights (requesting input guidance as needed)
  • Presents results to client face-to-face when needed


  • Minimum of 3 years of project management experience
  • 5 plus years of research experience
  • Well-rounded experience covering brand health, communications testing and product innovation project work within the FMCG/ CPG and retail sectors
  • Completed a relevant degree but preferably post-graduate qualifications
  • Professional presentation
  • Excellent command of the English language i.e. written, spoken, grammar and writing
  • Fluency in additional languages of the African continent an advantage (French, Portuguese and/or Arabic in particular)
  • Strong in numeracy (statistical knowledge and experience an advantage)
  • Excellent time management, organizational, problem solving and analytical skills
  • Excellent attention to detail
  • Ability to service several clients at one time
  • Ability to work well under pressure and possess a high degree of tenacity
  • Proficient with Microsoft Office
  • Aptitude for technology and software
  • Strong communication and interpersonal skills

Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification

IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals

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