IT Support & IT Systems Support Technician | PKF Cape Town - #337077

PKF Cape Town (Bellville and Stellenbosch)

Date: 2 weeks ago
City: Cape Town, Western Cape
Contract type: Full time

PKF Cape Town is currently looking for an IT Support & IT Systems Support technician to join their growing team!


  • MCSE qualification.
  • Any data governance experience is a good addition.
  • 3 Years Minimum work experience at a reputable Managed services provider, Firm, or Company in the field of IT support or IT systems engineer
  • Solid Microsoft domain environment experience,
  • Solid Microsoft 365 experience,
  • Excellent interpersonal skills,
  • Excellent troubleshooting skills,
  • Basic network understanding

Duties and responsibilities will include but not be limited to:

Business Continuity

Assessment and Planning:

  • Review daily backup reports & periodically review backup process
  • Conduct "spot check" restores of critical files
  • Archive relevant folders & Files

Technology Infrastructure:

  • Review RMM alerts on Server
  • Review RMM alerts on workstation
  • Monitor Network & internet availability

Cloud and remote solutions:

  • Monitor & respond to SAAS alerts
  • Monitor VPN connections and respond to Wi-Fi issues.

Vendor and Supplier Management:

  • Assist with remote connections into our environment to ensure uptime.

IT Security

Security Patches:

  • Review security advisories and patch releases from software vendors, operating systems, and third-party applications
  • Prioritise patches based on criticality, impact, and relevance to the organization's systems

Security Policies and Procedures:

  • Review current Policies with "real world" requirements
  • Enforce security policies and access controls for all systems and applications

Network Security:

  • Review monitors and logs
  • Implement security protocols and access controls to safeguard the network from unauthorised access
  • investigate and respond to alerts

Data Protection:

  • Assist users in managing files, folders, and data backup procedures
  • Provide guidance on using cloud storage solutions and network file shares

Security Awareness:

  • Cultivate a culture of secure best practices throughout the firm

BYOD Device Security:

  • Monitor and ensure BYOD controls are still effective

Helpdesk support

Help Desk Management:

  • Ensure all tickets are updated and closed with proper resolutions

End-User Support:

  • Act as the primary point of contact for end-users' technical issues and inquiries
  • Set up and maintain a help desk system to log and track support tickets
  • Provide troubleshooting and technical support for hardware issues, including desktops, laptops, printers, and peripherals
  • Assist users with software problems, installations, updates, and configurations
  • Assist users with operating system-related issues
  • Provide guidance on system updates, patches, and security configurations
  • Configure and troubleshoot email accounts for various platforms
  • Provide support for communication tools such as Microsoft Teams
  • Troubleshoot network connectivity issues for both wired and wireless connections
  • Reset passwords and assist users with account lockouts
  • Manage user accounts, permissions, and access controls across various systems and applications

Hardware and Software Procurement:

  • Deploy hardware and software resources, keep inventory updated of resources.

Collaboration and Communication Tools:

  • Ensure collaboration sites and tools are kept healthy and clean, periodically report redundant tools / resources.

Remote Support

  • Remote support for users outside the firm (on audits)
  • VPN setup and troubleshoot remote access problems for off-site employees

IT Infrastructure

Onsite Servers:

  • Develop a patch deployment schedule, ensuring that patches are deployed promptly after testing
  • Regularly patch and update server operating systems, as well as server software and applications

Office 365:

  • Manage user accounts, licenses, and permissions within Office 365
  • Implement/Manage security features like Azure AD Conditional Access and Multi-Factor Authentication
  • Monitor email security, spam filters, and malware protection

Local Network - LAN/WiFi:

  • Regularly update firmware and security configurations for routers, switches, and access points
  • Monitor & investigate firewall and LAN monitor alerts

Capacity Planning:

  • Monitor and respond to any consistently low resources

Environment Support:

  • Prioritize support tasks based on urgency and impact on the users' productivity
  • Efficiently manage your time to handle multiple support requests and ongoing projects simultaneously
  • Manage virtualization platforms to optimise resource allocation and scalability
  • Monitor cloud costs and optimise resource usage to control expenses.
  • Identify bottlenecks and performance issues in the IT environment and optimize configurations accordingly
  • maintain physical LAN/severs & hardware are

Monitoring and Alerting:

  • Implement a robust monitoring system to track server, network, and application performance
  • Configure alerts for critical events and proactively address issues before they impact users
  • Regularly review monitoring reports to identify trends and potential areas for improvement

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