Italian Brand Ambassador - #366343

Black Pen Recruitment


Date: 1 week ago
City: Cape Town, Western Cape
Contract type: Full time
Our clients are experts in customer relations. They help brands that trust us to take care of their most valuable asset: their customers. They are a multicultural team of 1,500 employees based at 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, and Tokyo.

Today they work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.

Their mission: to transform every interaction with the customer into an opportunity to create value and cultivate the uniqueness of the brand.

In concrete terms, They manage the omnichannel relationship across all of the brand's touchpoints (pre-sales, sales and after-sales) on the customer's preferred channel and language of communication.

Job Type: Full Time

Location: Cape Town

Job Role

Our client is currently looking for an essential profile: an Italian Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.

As an Italian Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands. Proficiency in English is essential.

Under the management of the Italian Brand Ambassador Team Leader, your primary responsibility will be to assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.

Our Brand Ambassadors respond to the daily requests of customers by providing a dimension of listening, empathy, proximity, and advice.

Requirements

  • Fluency (oral and written) in Italian
  • Ability to Speak English
  • Matric with Tertiary education advantageous
  • Must have the right to work in South Africa
  • Sales experience desirable
  • Multi-channel focus
  • Ability to undertake training with regards to the product specifications
  • Track record of success in meeting challenging targets and deadline
  • MS Word - excellent
  • MS Excel - excellent
  • MS Outlook – excellent
  • MS Internet- excellent
  • Excellent written and oral communication, presentation, and interpersonal skills (Italian language).
  • Ability to use independent judgment and apply insight, when necessary, always seeking to be proactive and assertive within the parameters of the job.
  • Ability to translate/interpret applications and data, presenting the findings in a userfriendly and practical format.
  • Excellent administrative, analytical and numeracy skills.
  • Goal-oriented outlook takes initiative and follows through proactively.
  • Leadership and mentoring abilities.
  • Excellent interpersonal skills and works effectively within a team environment.


Responsibilities

  • Ensure all outbound calls are conducted in a professional, friendly and polite manner.
  • Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
  • Ensure that the SLA are met and exceeded with respect to back-office processing requirements as per client requirements.
  • Be able to contribute to the continuous improvement of operations and support the business.
  • Assisting with any other duties that may be reasonably expected of you within the Company from time to time.
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