Profiler: Specialist Investigation Unit - #366362

Old Mutual South Africa

Date: 6 days ago
City: Johannesburg, Gauteng
Contract type: Full time
Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description


  • Gathering and compiling all the relevant documents and information required by investigators to start the investigation process.
  • Ensure effective quality profiling for LVA’S and investigations.
  • Determining the merits of the claim - fraudulent versus legitimate
  • Conducting background checks on individuals or companies
  • Ensure the timeous identification, if possible, of fraudulent claims, resulting in monetary savings for the company
  • Accurate compiling of profiling pack with findings and recommendations for line management to make an informed decision.
  • Attending weekly claims forum meetings.
  • To build and maintain relationships with relevant stakeholders, internally and externally.
  • Strive to ensure clients are satisfied with SIU service delivery.
  • Ensure data is quality controlled.
  • Effectively communicate and give feedback to brokers, staff, and call Centre when and as required.
  • Analyze query and complaints trends and suggest solutions.
  • Attending to emails and queries timeously



Higher Certificate in Short Term Insurance: Fraud Examiner

Closing Date

22 May 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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