Global Delivery Customer Engagement - Manager - #366370

TransUnion


Date: 1 week ago
City: Johannesburg, Gauteng
Contract type: Full time
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What We'll Bring

Global Delivery Customer Engagement - Manager

Working hours 3pm-11H00pm South African time including SA public holidays

What We’ll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of the Global Operations - Delivery team! We work in a fact paced environment delivering big data solutions to our customers. Our data assets are used by our customers to grow their consumer portfolio as well manage financial risk.

The Customer Engagement team partners with our customers to understand their strategy and align the project scope to our batch capabilities. We translate and document “the ask” into ‘TU speak’ so that our technical teams can implement.

“We are empowering a marketplace that can offer consumers a broad array of financial options to buy homes, cars, durable goods and all of the necessities in life that, in our absence, would be nearly impossible to afford.” –Tim McCarthy; VP

What You'll Bring

What you’ll bring:

  • Experience in client-facing functions that support existing and new client deliveries end to end – from initial scoping and quoting through implementation and post-production support
  • Expert in analyzing and documenting business requirements
  • Ability to foster enterprise relationships directly and successfully navigate a matrix organization
  • Experience managing individual contributors on daily workload, change management, issue resolution, and career development
  • 6+ years of professional experience; Bachelor’s degree in finance, management, or computer science or equivalent field.

We’d Love To See

  • Knowledge of the Consumer Credit Reporting Industry and/or Financial Services
  • Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements
  • Driven by intellectual curiosity and independent thinking
  • Professional, positive, and outgoing demeanor

Impact You’ll Make

  • In the first 90 days – Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
  • Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
  • Beyond 90 days – Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
  • Leverage historical metrics as a baseline of what good looks like and identify areas of improvement

Impact You'll Make

Impact you’ll make:

  • In the first 90 days – Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
  • Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
  • Beyond 90 days – Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
  • Leverage historical metrics as a baseline of what good looks like and identify areas of improvement

Working times for this position are 3pm - 11pm SA time and includes SA Public Holidays.

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Manager II, Customer Engagement
Post a CV

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