Functional Relationship Manager – IT HR - #366412


Date: 1 week ago
City: Johannesburg, Gauteng
Contract type: Full time
Our client in the Food and Beverage sector is currently looking for an IT HR Functional Relationship Manager, to join their team. As a Functional Relationship Manager your role will involve the primary role is to decrease the complexity of collaboration between the Business and IT. The role acts as principal contact between multiple Business Stakeholders (Function, Market, GMB, CoS, etc.) and IT stakeholders through the products and services lifecycle and is required to understand Business requirements and provide receivers with a consistent and effective experience in working with IT teams starting from the creation of (multi-) functional roadmaps to deployments, sustain and up to elimination of functional legacy solutions. This role particularly involves transparent communications, facilitation of issue resolution, triggering escalations processes when required, a deep understanding of the IT organization, stakeholders, and governance.

Key Responsibilities

Relationship Management

  • Deep understanding of functional Business objectives, processes, governance, and challenges. Strong relationships with Business key stakeholders
  • Maintains same level of relationship within IT. Proactively shares the Business requirements/insights with IT, secures the required IT resources and brings the right people to the table to ensure value creation for both: the Business and IT
  • Leads regular interactions between both organizations to inform and maintain a continuing good relationship and a shared vision.

Value Delivery

  • Regularly attends the receivers’ meetings and becomes part of their extended functional team.
  • Makes the link between specific business objectives, activities, initiatives, projects or programs and IT in order to identify, forecast and deliver multi-product group integrated value.
  • Secures value delivery and sustains and helps to involve the Business in finding rapidly durable solutions for pain points in adopting the products.
  • Escalates items not getting appropriate attention including NBE approval, projects, and issues.
  • Works with product managers to ensure the business capabilities and business requirements are met in terms of integration of technical architecture across one or more product groups based on enterprise business strategy.
  • Steers the integration and adoption of solutions between receiver and product / product group / platform. Ensures the integration between multiple products is driven to generate value for the receiver.

Risk management

  • Maps and monitors dependencies across the various initiatives of the in-scope Product Groups and conducts proactive business impact analysis and risk assessment.
  • Creates mitigation plans and schedules cross product group coordination reviews to anticipate issues or resolve conflicts or problems.


  • Participates in the IT governance processes that enable prioritization across multiple options.
  • Accountable for demand management (where applicable).
  • Supports the business governance processes (e.g., automation that would remove business headcounts or drastically impact business ways of working).


  • Prioritizes issues and escalations on behalf of receivers.
  • Provide insight into business disruptions caused by P1/P2 and unplanned outages.
  • Coordinate crisis management and communication during P1/P2 situations.

Security, Compliance & Risk Management

  • Accountable for ensuring all applications within their product are delivered and maintained secure and compliant with internal standards and external regulations, including privacy requirements, Business Continuity Plans etc.


  • Create the context: create alignment and the adoption of our IT Vision to Life (IT V2L), led by example, promote an open culture and our values in a sustainable way, promote innovation and entrepreneurial mind-set.
  • Drive performance: empower and enable people, give, and receive feedback, evaluate, and differentiate performance, constantly challenge the set-up organization to ensure its results and effectiveness.
  • Recognize achievements: give and receive recognition, reward performance.
  • Support a moon-shot initiative (creative to bring value to the business in a controlled risk environment).

Minimum Requirements

  • Bachelor’s degree or higher, preferably computer science or field related to the function.
  • 7+ years’ experience in Business operations.
  • Experience in leading HR digital transformation is advantageous.
  • Operational experience in HR verticals like People Analytics, Total Rewards, Talent, and Business Partners is strongly preferred.
  • Working knowledge of SAP and Success Factors is preferred.
  • Demonstrated experience in a product-based IT organization.
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
  • Experience with effective communication at different levels in the organization and in English.
  • Experience working in a global environment and with virtual teams.

Job Type

  • Full-time

Workplace Type

  • Onsite


  • Johannesburg, South Africa

Experience Level

  • Mid-Senior level

Please email your CV to: [email protected]
Post a CV

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