Customer Service Representative - Remote - #366451

TransUnion


Date: 6 days ago
City: Johannesburg, Gauteng
Contract type: Full time
Remote
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What We'll Bring

Special Handling is charged with managing the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company.

Our Operational Center of Excellence prides itself in providing capabilities through the sharing, adoption and establishment of best practices.

We are a globally integrated operational team organized and equipped to meet all required service levels.

This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope.

In addition, the representative will maintain constant communication with Team Leader regarding any issues or error trends.

What You'll Bring

  • 1 - 2yrs customer/call experience.
  • Answers and responds to incoming calls, emails or faxes received from consumers and customers.
  • Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)
  • Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
  • Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
  • Works on special projects as assigned
  • Performs other related duties as assigned

Impact You'll Make

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

If you haven't heard from us for 3 weeks, please consider your application unsuccessful.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support
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