Branch Administrator - #366466

Date: 4 days ago
City: Durban, KwaZulu-Natal
Contract type: Full time, the leading South African online retailer, is looking for a highly talented Branch Administrator to join our team in Kwa-Zulu Natal. We need committed people who want to deliver great service to our customers, get involved in interesting and inspiring challenges and shape the face of e-commerce in Africa.

We are a young, dynamic, hyper-growth company operating an e-commerce platform that powers a range of products that are sold for our own account. Our aim is to continue pioneering e-commerce in South Africa and Africa by providing the most relevant online solutions and buying experience available.

The position reports into the Branch Controller.

Your responsibilities will include:

Operational Duties

  • Analyse drivers route map and ensure they optimize route deliveries
  • Track orders to ensure timely deliveries and 0% fail deliveries
  • Be alert for traffic conditions and road congestion and make appropriate changes to routes to avoid unnecessary delay and communicate it to the team of drivers.
  • Ensure drivers do not fail any delivery without consulting with the Fleet Controller or Outbound Clerk
  • Establish the time drivers departed the branch and when was the first delivery completed in order to track productivity
  • Identify the gaps in between deliveries and address all abnormalities immediately
  • Always have an updated list of drivers contact and assistant drivers contact number as well as corresponding information
  • Establish vehicle assigned to driver by registration for tracking purposes daily
  • Manage and address individuals that underperform and make appropriate plans to get them assistance to ensure all deliveries can be completed by 5pm
  • Follow process when a vehicle breaks down and contact the relevant service provider
  • Have all service providers information on record and updated monthly
  • Manage productivity ensuring drivers complete 9/10 deliveries every hour
  • Anticipate possible hijacking scenario and take the necessary actions. Update Supervisor or Manger immediately
  • Provide assistance to drivers in the event of a hijacking or robbery
  • Use the vehicle tracking portal to track drivers
  • Ensure 5S housekeeping standards are maintained
  • Filing and capturing all trip sheets and fuel slips daily
  • Ensure all vehicle keys are issues and received daily and keep the key control register updated.
  • Printing all the necessary documentation for drivers' trip sheets and security gate sheets daily.
  • Filing of key control registers and security sheets daily.
  • Scanning out of all parcels over weekends and ensuring all parcels are accounted for and dispatched over weekends.
  • Booking out returns to drivers in the specific areas no later than 06h30am daily.
  • Scheduling of all white goods for the next day deliveries are done the day before.
  • Issuing and monitoring of all airtime
  • Updating Order Fulfilment of any irregularities of orders.
  • Updating daily failed delivery report and maintaining the branch fail percentage at 0%.

Cost Management

  • Ensure that fleet costs are clearly and accurately captured daily

Reporting & Admin

  • All administrative documentation is labelled and filed as per procedures.
  • All daily, weekly and monthly reports/ meeting minutes are up to date

SHE, Risk, Quality & 5S Duties

  • Ensure 5S housekeeping standards are maintained
  • Maintain health and safety standards in you appointment as Evacuation coordinator.

Attributes required:

  • Be punctual
  • Having excellent analytical and problem solving skills
  • Being reliable and trustworthy
  • Having good concentration
  • Having interpersonal abilities
  • Having knowledge about routes and geography
  • Being able to work under pressure
  • Must have a sound grasp of computers and the various, commonly used programs
  • Being able to meet deadlines
  • Having good communication skills
  • Have a good grasp of admin work
  • Must be able to lead from the front
  • Have a clean driving and criminal record
  • Be of sober habits
  • Must be available to work overtime when needed


  • Minimum of Grade 12

The Environment:

  • employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it's all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for
  • thinks like an owner of the business.

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
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