Lead Kitroom Representative - #366482

Stryker


Date: 4 days ago
City: Johannesburg, Gauteng
Contract type: Full time
Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Responsibilities:

  • Maintain direct contact with customers to provide exceptional service before and/or after the sale.
  • Support the sales team by developing and maintaining positive relationships with clients/customers.
  • Collaborate with various departments to achieve maintenance services sales goals.
  • Work with customers and/or distributors to accurately document equipment failures and provide detailed reports to management.
  • Respond to customer inquiries related to product literature, pricing schedules, and general information.
  • Influence production and shipping schedules to meet customer needs and recommend price changes based on company/customer relationships.
  • Identify and pursue new business opportunities through customer interactions.
  • Resolve issues related to production scheduling, shipping, invoicing, and warranty claims.
  • Schedule repair resources and manage changes to production and shipping schedules.
  • Recognize and act on opportunities for add-on business post-sale to enhance customer satisfaction and drive additional revenue.

Requirements:

  • Minimum 2-3 years of relevant experience.
  • University degree or equivalent practical knowledge gained through experience.
  • Proficiency in both oral and written English is indispensable; proficiency in other languages is considered advantageous.
  • Ability to work independently with minimal supervision, exercising judgement in applying professional expertise.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with various departments and teams.
  • Detail-oriented with excellent problem-solving skills.
  • Ability to manage multiple tasks and prioritize effectively.

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
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