Desktop Support Engineer - #366522

Boardroom Appointments - Global Human and Talent Capital


Date: 4 days ago
City: Johannesburg, Gauteng
Contract type: Contractor
Contract position

Minimum Requirements:

  • High School Qualification
  • 2-3 years' experience in IT-related position
  • A+ N+ Qualifications


Required Experience:

  • Demonstrated experience in a support desk role within an ICT service provider or contact centre environment
  • Demonstrated client service experience
  • Demonstrated working experience in an IT helpdesk, support desk environment
  • Demonstrated experience working with help desk/ticketing software


Responsibilities:

  • Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
  • Triaging alerts and reporting of incidents
  • Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
  • Correlate data points and determine if an event or incident (i.e., security or network) has occurred
  • Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
  • Understanding of how DNS works for both legitimate and malicious purposes
  • Understanding network protocols and traffic flow in an enterprise environment
  • Ability to communicate clearly (both verbal and written) Required to work, day and night shifts.
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