OMF Financial Consultant (Eersterivier) - #366559

Old Mutual South Africa

Date: 4 days ago
City: Cape Town, Western Cape
Contract type: Full time
Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.

The incumbent is individually accountable for achieving results through own efforts.

  • Meets monthly sales targets in terms of lending, transactional banking and insurance.
  • Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
  • Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
  • Accurately capture all client information on Summit as per loan application and supporting documentation
  • Suspend or reject loan applications to be re-quoted as and when required
  • Report suspicious or fraudulent loan application documents to the Branch Manager
  • Explain the Loan Application Process to facilitate client understanding of the process
  • Explain Terms and Conditions of Old Mutual Finance Products to clients
  • Issue copy of Contract / Agreement to Client
  • Print loan agreement for client’s signature
  • Correct altered loan application information sent for rework and reprint for client’s signature
  • Follow up on clients with 1st and 2nd missed instalments
  • Meets collections and arrears targets in terms of lending products.
  • Educates clients on responsible use of credit and effective money management
  • Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
  • Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
  • Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
  • Provides excellent face to face and telephonic service to customers.
  • Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
  • Builds sustainable relationships that enhances the brand.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Processing of lending products and verification of the required information.

Minimum Requirements

  • National Senior Certificate or; (Equivalent NQF level 4)
  • Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)


Ability to Sell, Communication, Company Policies, Credit Policies, Customer Centric Selling, Digital Savvy, Interpersonal Relationship Management, Numeracy, Sales


National Certification (Nat Cert) (Required)

Closing Date

22 May 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!
Post a CV

Similar Jobs

Supply Chain Costing Optimizer

The Shoprite Group of Companies, Cape Town, Western Cape
3 hours ago
This role offers a unique opportunity to gain hands-on experience with cost optimization within the Shoprite Supply Chain. A a Supply Chain Cost Optimizer, you will be a key player in the implementation and managment of the Activity-Based Costing (ABC) model.

EPC Project Manager( Renewable Energy)

SET, Cape Town, Western Cape
1 day ago
Introduction Renewable Energy IPP based in Cape Town. Description EPC Project Manager  Market-related Salary Package Cape Town, Western Cape  Role Purpose  Oversee and manage all aspects of the planning and delivery of our utility scale renewable energy plants and ensure that work is completed on time, on budget and of high quality. Coordinate the activities of all parties involved in...

Director: Acquisition and Contract Management, Ref No. DOI 79/2024

Western Cape Government, Cape Town, Western Cape
1 day ago
The Department of Infrastructure, Western Cape Government (WCG) has an exciting employment opportunity for a suitable individual who would like to make a difference through establishing, developing, implementing systems for Acquisition Management and Contract Management respectively, and the tools, frameworks, strategies, processes and procedures to render services for acquisition and contract management.This post is stationed in Cape Town, CBD.