IT Technician Intermediate - #366601

Sabenza IT


Date: 6 days ago
City: Durban, KwaZulu-Natal
Contract type: Full time
IT Technician - Intermediate IT Support - IT

Durban - KwaZulu Natal

Join Our Team as an Intermediate IT Technician with Exceptional Client-Facing Skills!

Are you passionate about technology and thrive on providing top-notch customer service? Do you have a knack for troubleshooting technical issues and enjoy interacting with clients? If so, we have the perfect opportunity for you!

Purpose

  • Using all IT related knowledge and skills to install new equipment at customer sites, ensuring good governance is applied at all times
  • Reviewing the IT Helpdesk and addressing and resolving second level calls that have been escalated or assigned by the Help Desk Administrator
  • Resolve all first and second level calls logged by the customers employees
  • As customer-facing role, there is responsibility for meeting customer satisfaction and continuous service delivery demands.
  • Responsible for escalating unresolved problems/issues/requests to the proper level 3 support team.

Qualifications and Experience:

  • IT Tertiary qualification
  • MS Qualification
  • Matric / Grade 12 / National Senior Certificate
  • Degree/Diploma in a relevant field (advantageous)
  • MCSE (advantageous)
  • At least 2 years experience as a Mid-level IT support technician
  • Preferably, working in an IT company servicing more than one IT environment
  • Strong Customer Service
  • Microsoft Operating Systems
  • VMWare / Hyper V / Office 365 Servers
  • Networking WAN / LAN and Wireless Backups
  • Advanced Trouble-Shooting
  • Hardware Installation, Remote Troubleshooting, Remote support
  • Microsoft Operating Systems
  • Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM (highly preferred)

Skills:

  • Ability to work with diverse cultural and professional backgrounds.
  • Strong project management, multitasking, and decision-making skills.
  • Application of advanced computing;
  • Good Administration and time management;
  • Conflict management skills.

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