Customer Service Representative - #366695

Sitel Group

Date: 6 days ago
City: Cape Town, Western Cape
Contract type: Full time
Customer Service Advisor

Salary – Minimum 7500 per Month Plus Medical & Pension.

Location – Waterfront Cape Town.

Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times

Contract Type – Permanent

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.

Why work for Foundever?

We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.

With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site the opportunity for growth and progression will be even greater.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.

What You’ll Be Doing

We work with a number of well known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.

What We Do For You To Achieve This

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers and solving their issues.

You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

Key Responsibilities

Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:

  • Listening to customer concerns and providing information, answers, or responses.
  • Obtaining and correctly capturing of customer information.
  • Reviewing and making changes to customer accounts where applicable.
  • Keeping records of customer interactions.
  • Ensuring customer satisfaction.

Your Profile & Experience

To join our team we are looking for people with a minimum of 1 years experience working in a Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.

The Essential Skills We Ask For Are

  • Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
  • Empathy: the ability to understand and relate to the customer's perspective.
  • Patience: the ability to remain calm and composed.
  • Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
  • Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
  • Advantageous: Knowledge of customer service best practices and call centre technology.
  • Education: Minimum Grade 12.
  • Background: A clear criminal background and credit check.

If this really interests you

  • and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

Once you apply, you'll be taken through an online assessment called "Maki".

So, what exactly is Maki?

Maki goes beyond a simple assessment; it's a comprehensive tool designed to evaluate the skills and qualities essential for excelling in a customer service role. Through Maki, we aim to identify candidates who possess the right mix of empathy, problem-solving abilities, communication skills, and adaptability — all crucial for delivering exceptional customer experiences.

Your Maki Assessment will take approximately 30-40 minutes to complete and is best completed in one sitting. However, if you need to take a break, don't worry; you'll receive an email with a link to easily pick up where you left off.

We look forward to receiving your application!
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