Supervisor - #366743

Vodacom


Date: 1 week ago
City: Johannesburg, Gauteng
Contract type: Full time
When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit

  • To ensure that all contracted KPIs are adhered to within Customer Acquisition Division.
  • To supervise the staff within Customer Acquisition Division to ensure that targets are achieved.


Your Responsibilities Will Include

  • Quality & Processing Times Adherence
  • Pro-actively work to improve existing systems and processes
  • To maintain relationships with customers
  • To supervise the team in order to ensure that targets are met.
  • Ensure service levels are within agreed levels
  • Operational Performance:: Ensure monitoring reports are up-to-date
  • Ensure team performance reviews are done as agreed upon


The Ideal Candidate For This Role Will Have

  • Min of 3 years relevant experience plus 1 year supervisory/team leader experience
  • Matric – essential
  • 3-year related degree or diploma – desired, not essential


Job Related Skill

  • Credit Vetting
  • Communication
  • Coaching
  • Interpersonal
  • Problem solving
  • Analytical and Investigative Mind
  • Leadership
  • Report writing


Job Knowledge

  • Credit Vetting
  • Customer Services
  • Products and Services
  • Business Environment


We Make An Impact By Offering

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications: 30 May 2024.

The base location for this role is Vodacom Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
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