ERP Technical Support Consultant - #366749

Paracon


Date: 3 days ago
City: Pretoria, Gauteng
Contract type: Full time
One of South Africa’s Leading Treasury Outsourcing Company is currently seeking top talent. Their support desk facilitates solutions for clients on Treasury Management Systems.

Fully integrated best practice solution that supports treasury in its entirety, fulfilling cash, debt, and investment needs. A global leader in next-generation treasury solutions in the cloud, empowers CFOs and finance teams to enhance compliance, reduce risk, and gain the insights necessary for strategic financial decision-making. Another section enables companies of all sizes to manage cash, enhance liquidity utilization, streamline electronic payment processes, and boost treasury controls and efficiencies.

Key Responsibilities

  • Being the first contact for all of our Treasury Management Systems Support Clients
  • Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures
  • Escalate complex queries to subject matter experts as needed
  • Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity
  • Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the system’s output
  • Liaise with clients to ensure that their usage and output of the system flows smoothly
  • Provide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performance

Minimum Requirements

  • Bachelor’s degree in Finance or Information Technology / Computer Science
  • At least 2 years of experience in a customer support role
  • Knowledge or experience in dealing with a ticketing system
  • Understanding of treasury management systems and treasury operations will be beneficial
  • Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting

Job Type

  • Full-time

Workplace Type

  • Onsite

Location:

  • Pretoria, South Africa

Experience Level

  • Entry level

Please email Amoré van Sittert on [email protected]
Post a CV

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