IT Technician - #366786

Boardroom Appointments - Global Human and Talent Capital


Date: 1 week ago
City: Johannesburg, Gauteng
Contract type: Contractor
Contract position

Minimum Requirements:

  • 3+ years experience in similar role or IT field (Preferably in an IT company servicing more than one IT environment)
  • Own reliable transport
  • IT Tertiary qualification
  • MS Qualification
  • Matric / Grade 12 / National Senior Certificate
  • VMWare / Hyper V / Office 365 Server experience
  • Networking WAN / LAN and Wireless Backups experience
  • Advanced Trouble-Shooting experience
  • Hardware Installation, Remote Troubleshooting, Remote support experience
  • Academic Qualifications and Certifications:
  • Certifications (including but not limited to MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM)
  • Degree/Diploma in a relevant field will be an advantage


Responsibilities:

  • Receive, validate, and log client requests
  • Administer and maintain the support desk database and call logging system on a daily basis
  • Ensure the correct escalation procedure is followed on all critical calls and requests
  • Assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation
  • Assist in the investigation of issues to ensure a high level of client service support
  • Work closely with his/her colleagues to ensure the swift resolution of faults
  • Ensure that the user is kept updated on the progress in relation to the resolution of the fault
  • Ensure that support calls are monitored and updated efficiently and effectively
  • Proactively communicate with the business in order to provide updates on outstanding incidents or projects
  • Ensure that all relevant documents related to the fault are maintained
  • Maintain high levels of client satisfaction.
  • Communicate in a professional manner, provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf
  • Build and maintain strong working relationships with stakeholders, key business users, colleagues and external suppliers in order to provide a professional client service approach
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