Business Process Analyst - #366826


Date: 6 days ago
City: Centurion, Gauteng
Contract type: Full time
Closing Date 2024/05/24

Reference Number MMH240515-4

Job Title Business Process Analyst

Position Type Permanent

Role Family Operations

Cluster Momentum Corporate

Remote Opportunity Some of the time

Location - Country South Africa

Location - Province Gauteng

Location - Town / City Centurion


Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at

Role Purpose

Perform detailed analysis, document processes, and perform user acceptance testing to support the development of innovative solutions to enable business objectives.


  • A Higher National Diploma in Commerce or Information Technology will be an advantage.
  • 3-5 Years’ Business Analysis or related experience (e.g., Testing or Business Systems Analysis).
  • Experience in modeling, solution testing and verification.
  • Financial services experience will be beneficial.
  • Experience in working with cross-functional project teams will be beneficial.
  • Understanding of process design (solution architecture, process mapping, entity diagram mapping, etc.).
  • IT methodology (e.g., Agile, Waterfall, etc.).
  • Working knowledge of Business Process Optimisation methodologies (e.g., Lean, 6 Sigma, etc.).
  • Business acumen.

Duties & Responsibilities


  • Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
  • Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
  • Analyse and understand the business’ requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.
  • Contribute to translating the business goals into design in line with systems architecture.
  • Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
  • Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
  • Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
  • Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.
  • Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
  • Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
  • Perform user acceptance testing and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
  • Define reporting requirements and integration points on affected components using diagrammatic representations.
  • Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
  • Analyse and understand the business’ requirement and through a structured process document, validate and translate these into requirement specifications.
  • Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.


  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
  • Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
  • Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.


  • Contribute to creating a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
  • Contribute to and drive a culture that guides and directs best practice, fostering an environment of continuous learning, people growth and improvement and cohesiveness.
  • Effectively manage your performance within the team to ensure business objectives are achieved. Be a role model for innovation, change agility and collaboration behaviours within the team.


  • Identify solutions to enhance cost-effectiveness and increase operational efficiency.
  • Manage financial and other company resources under your control with due respect.
  • Manage high-risk and problematic financial issues in area of accountability and contribute to the development of policy.


  • Business Acumen.
  • Client Commitment.
  • Drive for Results.
  • Leads Change and Innovation.
  • Collaboration.
  • Impact and Influence.
  • Self-Awareness and Insight.
  • Diversity and Inclusiveness.
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