Internal Account Manager (Mid-Market) - (DBN) - #603-03

Job Details

We are looking for a results-driven Internal Account Manager with a strong hunter mentality to drive new business growth and expand our customer base.

This role is perfect for a motivated, energetic sales professional passionate about account management and customer experience in technology distribution.

As an Internal Account Manager, you will build and maintain strong client relationships, generate leads, and maximise revenue within your assigned territory. You will assist customers in achieving their goals and create tailored solutions to boost client revenue.

Our ideal candidate is collaborative, customer-centric, and digitally savvy, with a knack for identifying customer needs and exceeding expectations.

If you are ready for the challenge, please apply.

Requirements

Educational

• Grade 12 or equivalent.
• A tertiary qualification is preferable.
  
  

Experience

• 5+ years of Technology Sales and Product / Account management experience.
• Experience in brand marketing (products and processes) with financial and business acumen.
• Proven track record in B2B sales, preferably in an internal account management or business development role.
• Experience in cold calling, lead generation, and outbound sales.
  
  

Skills

• Relevant sales certifications related to sales in the IT industry.
• Demonstrated ability to achieve revenue and gross profit targets.
• Effective time and people management skills.
• Excellent communication (verbal and written) and presentation skills
• Good understanding of the ICT industry including the ability to keep up with technology and industry developments.
• Proficient in CRM tools (e.g., Salesforce, HubSpot) and sales automation tools.
• Proficient in MS office suite, specifically advanced skills in Excel.
  
  

Personal Attributes

• You possess strong communication skills, enabling you to effectively interact with key clients, internal teams, and vendors to build long-lasting relationships.
• You are detail-oriented, ensuring that every aspect of the account management process is handled with accuracy and thoroughness, from order fulfillment to follow-ups.
• You are adaptable, capable of managing unexpected changes in client requirements, product availability, or market conditions without compromising service quality.
• You demonstrate excellent problem-solving skills, enabling you to address client concerns and resolve issues quickly to maintain client satisfaction and trust.
  
  

Responsibilities

New Business Development

• Proactively identify, target, and acquire new customers through outbound prospecting, networking, and market research.
• Generate and qualify leads via cold calling, social selling, email outreach, and referrals.
• Develop tailored sales pitches and proposals that align with client needs and business goals.
• Consistently achieve or exceed new business sales targets and KPIs.
  
  

Account Growth and Relationship Management

• Build and nurture strong relationships with new clients to drive long-term business opportunities.
• Develop deep knowledge of customer industries to position our products/services effectively.
• Cross-sell and upsell to maximise customer value and revenue potential.
  
  

Sales Process and Pipeline Management

• Maintain accurate and up-to-date records of prospecting activities, pipeline progress, and sales performance in the CRM.
• Qualify and prioritise opportunities to ensure efficient sales cycles and deal closure.
• Work closely with internal teams (marketing, customer success, operations) to ensure seamless onboarding and client satisfaction.
  
  

Market Intelligence and Strategy

• Monitor industry trends, competitive activities, and customer feedback to refine sales strategies.
• Continuously improve sales techniques and product knowledge to enhance effectiveness.
• Collaborate with leadership to refine go-to-market strategies for new customer acquisition.
  
  

Additional

• Own transport as the role requires you to attend partner meetings.
• This is an office-based position in the Durban branch.
  
  

A more comprehensive job description will be available upon application.

All required qualifications will be verified by an independent provider on behalf of Tarsus.

Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.