Sales Operation Manager

Job Description

Main Objectives:

• Develop and Drive Sales Strategy: To manage the bakery sales team performance to grow profitable sales for their area in line with site sales strategic plans and targets.
• Lead High-Performing Teams: Lead and manage high-performing Bakery Sales teams to ensure operational excellence and customer satisfaction.
  
  

Key Responsibilities

To drive Premier bread sales growth and boost revenue by:

• Proactively implementing sales strategies, streamline distribution channels, and control costs contributing to Premiers financial growth and sustainability.
• Identify growth opportunities, gather market intelligence, and collaborate with marketing to position Premier as the market leader, securing a larger customer base and strengthening Premiers competitive advantage.
  
  

To Drive a Low-cost Distribution Model By Implementing SOPs And Key Operational Control Measures Via The Sales Supervisory Team And The Relevant Bakery HOD’s Involved With The Processes Relating To

• Daily Driver short controls
• Crates management
• Daily Routes Management KPIs
• Customer Returns
  
  

To Ensure Customer Satisfaction And Loyalty By

• Encouraging a customer service focus through coaching, training and support to the sales team
• Assist with the timely resolution of customer issues on ad hoc basis.
• Building and maintaining good working relationships with all third-party distributors
  
  

To ensure fact-based decision making based on real time date by:

• Gathering and analysing market data and competitor activities to provide insights to inform sales tactics and plans.
• Ensuring adherence to all relevant industry regulations and company policies, in terms of recordkeeping and reports
  
  

To Ensure a Safe Working Environment And Compliance To The OHS Act And Premier Health And Safety Policies And Procedures Through Implementation Of

• operational guidelines/ SOP’s that addresses HSE requirements.
• effective risk mitigation and management processes in collaboration with the Risk manager as evident through satisfactory internal and external HSE audit results
  
  

Qualification Requirements

Sales and Marketing degree or equivalent

Experience Requirements

• 3-5 years in the FMCG
• 5+ years in Sales operational environment - including experience of informal trade in South Africa
  
  

Key Outputs

• Performance contracting and cascading.
• Advanced Negotiation and Persuasion skills
• Presentation and communication skills (verbal & written)
• Relating and networking
• Advanced Excel