Manager, Client Services
IQVIA
Date: 3 weeks ago
City: Bloemfontein, Orange Free State
Contract type: Full time
Job Overview
Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.
Essential Functions
Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.
Essential Functions
- Manages a staff of client service professionals, providing direction and guidance and developmental opportunities.
- Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
- Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).
- Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.
- Performs full assessments of client needs on a regular basis.
- Provides in-depth training in IQVIA databases, products and service requirements (e.g. report-input deadlines) as needed.
- Partners with account management to price products.
- May provide input into local client service strategy.
- Bachelor's Degree Req
- Five (5) years of relevant work experience Req
- Two (2) years experience as an IQVIA Client Service Rep Pref
- Pharmaceutical industry experience Pref
- Experience developing and delivering training to clients Pref
- One (1) to Two (2) years of experience using IQVIA data and products Req
- Proficient in PC applications
- Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data)
- Change management/process analysis skills
- Strong communication skills, including ability to train, present and deal tactfully with clients
- Project management experience in overseeing or contributing in difficult, multi-discipline projects
- Managerial skills, including a strong focus on team building
- Knowledge of IQVIA databases and report creation process
- Accredited in Company service certification program. Pref