Internal Broker Consultant- Nelspruit

Hello… an exciting new opportunity has just become available in our Broker Distribution, Northen region area. We are looking to recruit a Internal Broker Consultant.

Job Purpose

Support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the branch. Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business. Assist where required to interpret, explain and effectively market all commercial products and services and direct enquiries to the respective centres of excellence. Contribute to the growth and profitability of Hollard. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Ensure sound working relationships with all stakeholders.

Key Responsibilities

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
• Account Management: Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned, update quote register, all quotes to be sent to Broker Consultant who in turn will forward to Broker, complete the new business worklist and responsible for follow up, ensure all renewals are processed for preparation to negotiate with brokers - Broker Consultant responsible for final sign off, processing and following up all declaration letters, assist with follow up and confirmation of surveys and ensure Risk Recommendations are followed up - diary system to be used for this, prepare all new business closings prior to handing over to underwriting for processing, answering of Broker Consultant’s telephone in their absence. Assist with servicing, growing and maintaining renewal policies. Confirm rating and cover on endorsements requested. Assist in ensuring that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis.
• Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance.
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regard to rating plans, coverage and payment plans. Ensure reinsurance is in place where applicable. Ensure unsuitable risks are declined.
• Relationship Management: Interact frequently with brokers and/or agents.
• Customer service: Provide timely and professional customer service to stakeholders.
• Effective communication: Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc.
• Reporting: Assist when required in producing reports eg. sales trends reports.
• Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy.
• Continuous Process Improvement and Compliance: Adhere to and maintain standards pertaining to sales processes and recommend improvements.
• Recordkeeping: Documents, registers, e-mails etc to be always kept up to date.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• TCF: Ensure that customers are treated fairly.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with relevant role players