Customer Advisor
Capita
Date: 3 weeks ago
City: Cape Town, Western Cape
Contract type: Full time
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job Title
Customer Advisor
Job Description
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
12 Months International Call Centre Experience
12 Months Domestic Call Centre Experience
Location:
Cape Town
,
South Africa
Time Type
Full time
Contract Type
Permanent
Job Title
Customer Advisor
Job Description
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
12 Months International Call Centre Experience
12 Months Domestic Call Centre Experience
Location:
Cape Town
,
South Africa
Time Type
Full time
Contract Type
Permanent
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