Client Service Administrator: Installations MMH250422-1

Role Purpose

Accurate administrative function for the installation of New Business and Benefit Improvements, according to relevant service level agreements, onto the Momentum Corporate operating system. The purpose of which is to allow effective execution of retirement fund administration in line with business, legislative and industry requirements, thereby improving overall client experience.

Requirements

• Matric or related experience.
• 5 years related experience.
• Employee benefits experience will be an advantage.
• Installations experience will be an advantage.
• Orbit experience will be an advantage.
  
  

Duties and Responsibilities

The Incumbent Will Be Co-responsible For The Following

• Receive, manage and assemble data to determine the accuracy of information to be loaded onto the system.
• Timeously liaise with relevant stakeholders to obtain information to allow scheme installations/benefit improvement to the system within SLA.
• Accurate installation of New Business and Benefit Improvements to the operating system within SLA.
• Liaise with internal and external stakeholders in respect of data loaded to the system to obtain client approval and/or changes required
• Accurately completing the first reconciliation of newly installed schemes to allow the first contributions to be banked.
• Accurate and timeous handover to administration teams to allow a seamless transition for clients, thereby enhancing the overall client experience.
• Self-management of personal and work queues and administrative related processes stemming from new installations or benefit improvements.
• Dealing with client requests in a competent, efficient and professional manner.
• In conjunction with the Administration Manager be accountable for the coordination of service delivery both internally and externally.
• Support the Administration Manager that enables efficient and effective client service.
• Ensuring all risks are mitigated and escalated where necessary.
• Effectively utilizing IT systems to ensure accuracy of documentation.
• Maintaining broad product knowledge to effectively and accurately respond to customer complaints.
• Contribute to the process of developing client service standards to ensure clients receive clear and accurate information and are kept informed at all times.
• Make recommendations to improve client service and fair treatment of clients.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client experience.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
• Positively influence and manage change and offer specialist support where required.
• Participate and contribute to a culture of work-centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.
  
  

As an applicant, please verify the legitimacy of this job advert on our company career page.-289468363