SERVICE ENGINEER BASED IN IVORY COAST

Anton Paar Southern Africa


Date: 3 weeks ago
City: Midrand, Gauteng
Contract type: Full time
Responsibilities:

  • Utilizes scientific knowledge and training to provide engineering and technical support to customers via on site, telephone and/or email on the use, operation, maintenance, and specifications of complex instrument.
  • Consults with factory specialists, sales and service management on quality related issues; recommends appropriate action
  • Analyzes, investigates, interprets, and diagnoses scientific instrumentation to deduce and ascertain whether such instrumentation is functioning properly. Based on analyses, advises customer accordingly
  • Analyzes and evaluates malfunctioning instruments, and prepares estimates for the cost of repair
  • Performs calibrations, preventive maintenance and repairs of instruments according to the SOP’s
  • Identifies and forwards sales opportunities to Business Unit Managers when a sales opportunity may be present
  • Performs Installation and basic training
  • Maintains knowledge of company products and services to maintain accreditation
  • Performs other duties as assigned
  • Attending all necessary service trainings for the relevant product lines
  • Substituting for other Service Engineers within the country
  • Performing in-house repairs/maintenance of customer and demo instruments as and when required.
  • All customer/service interactions to be via CRM
  • Frequent travel will be required. This position requires up to 40% overnight travel within South Africa, East African and Sub-Saharan African Countries.

Requirements:

  • Minimum of a National Diploma in Electrical, Mechanical or Chemical Engineering, Physics, or related field is required.
  • The ability to work with electronic schematics, test equipment, and tools for repairs is required.
  • Three years’ experience in troubleshooting, repairing and maintaining complex analytical instruments and/or process instrumentation.
  • Good communication skills and strong customer service skills are a must for this position.
  • Excellent verbal and written communication skills in English & French.
  • Must Reside in Ivory Coast.
  • A valid driver's license and passport are required
  • Ability to work on your own with little supervision.

We offer you:

Anton Paar Southern Africa offers you a unique and rewarding position within an innovative and growing Company. We offer highly competitive salary and an opportunity for professional growth within the Anton Paar organization.

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