Aftersales Operations Manager

Job Description

• Exceptional problem solving
• Analytical skills to determine root cause.
• Fault finding ability.
• Technical excellence
• Report writing
• Team leading Skills
• Planning and Organizing Skills
• Computer Skills- Excel, Word, and PowerPoint
• Financial / Business Acumen; Brand and Wholesale Marketing; Analytical ability, mechanical/technical
• Soft skills - Excellent written and verbal Communication; ability to influence across all levels of the organization; external and internal stakeholder management; decisive and future-oriented.
  
  
  

Responsibilities

Ensuring sales objectives are achieved:

• Deliver monthly wholesale sales performance reports, providing insights into trends.
• Monitor & analyze Trade Club performance metrics, identifying areas for improvement and implementing.
• Initiate Marketing opportunities.
• Develop and execute strategic plans to identify, target, and acquire new trade customers (B2B).
  
  
  

Prospecting & Developing New Accounts:

• Identify and cultivate new Trade Club B2B opportunities.
• Increase dealer and customer participation on Trade Club.
  
  
  

Managing Existing Accounts:

• Improved customer retention rate and increase sales for existing Trade Club members.
• Develop & execute targeted marketing campaigns to attract new B2B customers focusing on mechanical segment.
• Manage Certified Parts Wholesale Dealer program, ensuring its successful implementation and alignment with overall wholesale objectives.
  
  
  

Sales Forecasting & Reporting:

• Accurate wholesale sales projections and effective performance monitoring.
  
  
  

Product Knowledge:

• Comprehensive understanding of the company's product range, including specifications, applications, and pricing.
• Clear knowledge of extended parts warranty program.
  
  
  

Customer Relationship Management:

• Accurate and efficient management of customer data.
• Increased customer loyalty and repeat business.
  
  
  

Administrative Tasks:

• Analyze and monitor data performance and implement corrective actions where needed.
• Regular Travel to visit B2B customers/dealers/ Body Shops and attend industry events.
  
  
  

Interdepartmental Collaboration:

• Work closely with IMG, SEO, Pricing Team, PS & L, Zone Managers & Trade Club Team.
  
  
  

Cross- Functional Projects:

• Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization, particularly relevant to wholesale part sales.
  
  
  

Qualifications

• Bachelor’s degree in business administration, Marketing, Finance, or a related field.
• 5-7 years dealer / field operations / people management experience in Aftersales environment.
• Display capability of leading a team in a current or previous roles
  
  
  

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

About The Team

Marketing, Sales & Service plays an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.