Customer Support Helpdesk
PST.AG
Date: 1 week ago
City: Bloemfontein, Orange Free State
Contract type: Full time
- Customer Care: Creating tickets and resolving customer cases.
- Customer Communication: Delivering comprehensive, seamless customer support from start to finish.
- Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
- Scheduling Appointments: Arranging and organizing appointments and documenting their content.
- Enterprise Resource Planning System: Creating, from offers up to invoices, out of an ERP-System.
- Customer Care
- Process Documentation
- Workflow management
- Marketing/Social Media
- Bachelors Degree in any related discipline.
- 5 plus years experience in a similar role
- Experience in sales, marketing, or customer service
- Strong organizational skills
- Ability to work efficiently in a fast-paced environment
- Project management and coordination skills
- Must be amenable to work Central European Time ( CET )
- Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc )
- Familiarity with working in a ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
- Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.
- Professional communication skills
- Strong attention to detail
- Experience / Exposure in eCommerce
- Very good and confident English skills, both written and spoken
- Flexibility, independence, and ability to work in a team
- Experience in marketing and/or social media
- Knowledge of German language